Automotive Service Advisor - Customer Care & Tech Liaison

AAA Club Alliance; Columbus (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

PTO & Paid holidays

AAA Membership

Volunteer day

Learning reimbursement

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor in Columbus, OH. You will greet customers, schedule appointments, review repairs, and coordinate with technicians to ensure clear understanding and timely service.

A strong customer-service record and automotive knowledge help you guide customers through repairs while maintaining trust and excellent communication. A valid driver’s license is required.

Qualifications

• High School Diploma or equivalent.
• 3+ years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to explain service needs clearly to customers and technicians.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.

Skills

Customer service

Automotive knowledge

Communication skills

ASE Certification

Education

High School Diploma

Job description

AAA Club Alliance is seeking an Automotive Service Advisor in Columbus, OH. You will greet customers, schedule appointments, review repairs, and coordinate with technicians to ensure clear understanding and timely service.

A strong customer-service record and automotive knowledge help you guide customers through repairs while maintaining trust and excellent communication. A valid driver’s license is required.