Automotive Service Advisor: Customer Success & Growth

Anderson Automotive Group; Raleigh (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off

Maternity/paternity leave

Employee discounts

Job summary

Fred Anderson Automotive Group is seeking an Automotive Service Advisor for Nissan of Raleigh. The ideal candidate will be energetic, outgoing, and customer-service oriented, with the ability to guide guests through the service process and explain maintenance and repair needs clearly.

We value strong communication, time management, and rapport-building skills to ensure a professional and positive experience for every customer.

Qualifications

• Friendly and outgoing personality.
• Strong communication and organizational skills.
• Ability to build rapport with guests through the service process.
• Willingness to assist customers in maintaining vehicles per manufacturer standards.

Responsibilities

• Assist customers through the service process from check-in to vehicle release.
• Present repairs and maintenance findings in a professional, high-quality manner.
• Follow up with guests to ensure satisfaction and service quality.
• Coordinate with techs and service team to schedule maintenance and repairs.

Skills

Customer service

Communication

Time management

Rapport building

Education

High school diploma or equivalent

Job description

Fred Anderson Automotive Group is seeking an Automotive Service Advisor for Nissan of Raleigh. The ideal candidate will be energetic, outgoing, and customer-service oriented, with the ability to guide guests through the service process and explain maintenance and repair needs clearly.

We value strong communication, time management, and rapport-building skills to ensure a professional and positive experience for every customer.