Automotive Service Advisor — Build Trust, Lead Repairs

Johnson Motors of Menomonie Inc; Menomonie (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off and holidays

Career development and training

Job summary

Johnson Motors of Menomonie is seeking a Service Advisor to serve as the vital link between guests and our service team. You’ll ensure guests leave confident and road-ready with clear communications and accurate repair orders.

Join a dealership with a long-standing tradition celebrating 100 years. Base plus commission, 401(k) match, health/dental/vision, PTO, and ongoing training opportunities are offered.

Qualifications

• Prior experience in automotive service or guest-facing roles is preferred, but not required.
• Strong communication and organizational skills are essential.
• Ability to multitask in a fast-paced environment and use basic tech tools.

Responsibilities

• Greet guests with warmth and professionalism.
• Conduct walk-arounds to inspect vehicles and confirm concerns.
• Write detailed repair orders from guest input and technician notes.
• Coordinate with technicians to prioritize work and update timelines.
• Provide guests with updates, estimates, and options in plain language.
• Review multipoint inspections with transparency and urgency.
• Coordinate parts availability with the parts department.
• Manage daily appointment flow and service lane operations.
• Call guests to review completed work and schedule pickups.
• Close repair orders and ensure correct payment processing.

Skills

People-first communication

Detail-oriented

Team player

Driven

Tools

DMS systems

Tablets

Communication platforms

Job description

Description

Service Advisor – Johnson Motors of Menomonie

Menomonie, WI
Compensation: $60,000 – $100,000 annually (Base + Commission)

Full-Time

Celebrating 100 Years of Excellence – Be Part of Something Different.

At Johnson Motors of Menomonie, we’re not your average dealership—and we’re proud of it. As we celebrate our 100th year in business, we remain committed to delivering a fundamentally different experience to our guests—and to our teammates. We believe in building careers, not just filling positions. If you're passionate about people, cars, and personal growth, you may be exactly who we're looking for.

What You’ll Do – A Day in the Life

As a Service Advisor, you are the vital link between our guests and our service team. Your job is to ensure every guest leaves with confidence, trust, and a vehicle that’s road-ready. Here’s how your day might look:

What your day will look like;

· Greet early guests with warmth and professionalism.

· Conduct walk-arounds to inspect vehicles and confirm concerns.

· Write detailed repair orders using guest input and technical insight.

· Communicate with technicians to prioritize workload and update timelines.

· Provide guests with updates, estimates, and options using plain, respectful language.

· Review multipoint inspections with transparency and urgency when needed.

· Coordinate parts availability and work closely with the parts department.

· Keep the service lane running smoothly and manage daily appointment flow.

· Call guests to review completed work, future recommendations, and schedule pickups.

· Perform quality check-ins and support vehicle delivery back to the guest.

· Close repair orders, ensure payment is processed correctly, and follow up on satisfaction.

· Prepare for the next day: confirm appointments, follow up on declined work, and review tech availability.

Who You Are

· People-first communicator: You enjoy building trust with guests and can explain repairs without jargon or pressure.

· Detail-oriented: Accuracy matters. You ensure every RO is clear, complete, and aligned with technician notes.

· Team player: You work seamlessly with technicians, parts staff, and other advisors. Fit seamlessly with our high performing culture.

· Driven: You see opportunity in every interaction and are motivated by helping others—and being rewarded for it.

Compensation & Benefits

· Annual earnings: $60,000-$100,000 per year based on performance and experience

· Competitive base + performance-based commission

· 401(k) with company match

· Health, dental, and vision insurance

· Paid time off and holidays

· Career development and factory training opportunities

· A culture built on respect, honesty, and growth

Why Johnson Motors?

We’re celebrating 100 years because we treat people differently—from our guests to our team members. When you join Johnson Motors of St. Croix Falls, you're not just starting a job—you're stepping into a supportive environment that invests in your success and well-being.

Requirements

Requirements

· Prior experience in automotive service or guest-facing roles preferred, but not required

· Strong communication and organizational skills

· Ability to multitask in a fast-paced environment

· Tech-savvy: comfortable with DMS systems, tablets, and communication platforms

· Valid driver’s license and clean driving record