Automotive Service Advisor

Don Johnson's Hayward CDJR; Hayward (WI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free college tuition

Paid training

Health insurance

401(k)

Paid time off

Holidays

Team member discounts

Job summary

Don Johnson's Hayward Motors Chrysler Dodge Jeep Ram in Hayward, WI is seeking an Automotive Service Advisor to own the guest experience during vehicle maintenance and repairs. You will help guests understand options, review service history, and coordinate with technicians to ensure accurate repair orders.

The role offers paid training, free college tuition support for you and your family, health insurance, a 401(k), paid time off, and opportunities for advancement in a respected family

Qualifications

• Greet guests and accurately document vehicle concerns.
• Explain service estimates and obtain guest authorization.
• Coordinate with technicians and parts team to keep guests updated.
• Maintain repair orders and follow up on outstanding needs.
• Demonstrate strong communication and customer-service mindset.

Responsibilities

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress.

Skills

Strong communication

Organization

Attention to detail

Customer service

Job description

Automotive Service Advisor

Don Johnson's Hayward Motors Chrysler Dodge Jeep Ram | Hayward, WI
Expected annual earnings: $65,000+ | Base pay plus bonuses
Full-time, on-site | Monday-Friday, 7:00 AM–5:00 PM | Weekends off

Build a career by earning trust-and earning the sale.

You connect with people, ask thoughtful questions, and confidently explain why a recommendation matters. You take pride in delivering results and keeping your word.

At Don Johnson's Hawyard Motors Chrysler Dodge Jeep Ram, those strengths can become a rewarding automotive career—with paid training, free college tuition for you and your family, and opportunities to grow.

Join a fifth-generation family business recognized among Automotive News' Best Dealerships to Work For six years running.

What you'll gain

• Free college tuition for you and your family members.
• Paid training, mentoring, and ongoing coaching to strengthen your automotive knowledge and sales skills.
• Opportunities for advancement and personal development.
• Health insurance and a 401(k).
• Paid time off, paid holidays, and team member discounts.

The opportunity

As an Automotive Service Advisor, also called a Service Writer, you'll own the guest experience throughout vehicle maintenance and repairs. You'll help guests understand their options, confidently ask for their business, and earn their next visit.

You will:

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.

Our standards: The Don Johnson Way

• Do the right thing, always. Recommend work based on actual needs. Explain what is urgent and what can wait. Respect the guest's decisions and obtain approval before additional work.
• Honor commitments. Be ready to serve at 7:00 AM. Keep your promises, provide updates proactively, and finish what you start.
• Be relentless about improvement. Welcome feedback, learn our processes, and apply your training.
• Deliver results. Take initiative, own mistakes, support your teammates, and stay engaged throughout a busy day.

You'll be accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through. This role requires consistent early starts, active selling, and personal responsibility.

What you bring

Strong communication, organization, attention to detail, and comfort learning software are essential. You should enjoy sales conversations, handle competing priorities calmly, and be able to share examples of taking ownership and achieving results.

Automotive knowledge is preferred; we can train the right person. We welcome candidates who can demonstrate sales ability and excellent guest service through experience in automotive or another industry.

Bring your ambition, integrity, and willingness to learn.