Automotive Service Advisor

Don Johnson's Hayward Chevrolet; Town of Hayward (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Free college tuition

Paid training

Advancement opportunities

Health insurance

401(k)

Paid time off

Holidays

Team member discounts

Job summary

Don Johnson's Hayward Motors Chevrolet in Hayward, WI is seeking an Automotive Service Advisor (Service Writer). You will own the guest experience from intake to completion, help guests understand options, and secure their next visit. Expect paid training, opportunities for growth, and a supportive family-owned environment.

This full-time, on-site position starts early with a focus on accurate documentation, clear communication, and collaborative teamwork with technicians and parts staff.

Qualifications

• Excellent communication, organization, and attention to detail are essential.
• Comfort with learning software and conveying recommendations clearly.
• Experience in guest service or sales is a plus.

Responsibilities

• Own the guest experience throughout vehicle maintenance and repairs.
• Welcome guests and accurately document vehicle concerns.
• Review history and technician findings to recommend maintenance and repairs.
• Explain estimates, priorities, and obtain guest authorization.
• Coordinate with technicians and parts team and keep guests informed.

Skills

Communication

Organization

Attention to detail

Sales conversations

Ownership & accountability

Tools

CRM software

Job description

Automotive Service Advisor

Don Johnson's Hayward Motors Chevrolet | Hayward, WI

Expected annual earnings: $65,000+ | Base pay plus bonuses

Full-time, on-site | Monday–Friday, 7:00 AM–5:00 PM | Weekends off

Build a career by earning trust—and earning the sale.

You connect with people, ask thoughtful questions, and confidently explain why a recommendation matters. You take pride in delivering results and keeping your word.

At Don Johnson's Hawyard Motors Chevrolet, those strengths can become a rewarding automotive career—with paid training, free college tuition for you and your family, and opportunities to grow.

Join a fifth-generation family business recognized among Automotive News’ Best Dealerships to Work For six years running.

What you’ll gain

• Free college tuition for you and your family members.
• Paid training, mentoring, and ongoing coaching to strengthen your automotive knowledge and sales skills.
• Opportunities for advancement and personal development.
• Health insurance and a 401(k).
• Paid time off, paid holidays, and team member discounts.

The opportunity

As an Automotive Service Advisor, also called a Service Writer, you’ll own the guest experience throughout vehicle maintenance and repairs. You’ll help guests understand their options, confidently ask for their business, and earn their next visit.

You will:

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.

Our standards: The Don Johnson Way

• Do the right thing, always. Recommend work based on actual needs. Explain what is urgent and what can wait. Respect the guest’s decisions and obtain approval before additional work.
• Honor commitments. Be ready to serve at 7:00 AM. Keep your promises, provide updates proactively, and finish what you start.
• Be relentless about improvement. Welcome feedback, learn our processes, and apply your training.
• Deliver results. Take initiative, own mistakes, support your teammates, and stay engaged throughout a busy day.

You’ll be accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through. This role requires consistent early starts, active selling, and personal responsibility.

What you bring

Strong communication, organization, attention to detail, and comfort learning software are essential. You should enjoy sales conversations, handle competing priorities calmly, and be able to share examples of taking ownership and achieving results.

Automotive knowledge is preferred; we can train the right person.

We welcome candidates who can demonstrate sales ability and excellent guest service through experience in automotive or another industry.

Bring your ambition, integrity, and willingness to learn.