Automotive Service Advisor ASM

Pacifico Auto Group; Philadelphia (Philadelphia County); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Up to 3 weeks vacation

Short-term and long-term disability coverage

Job summary

An automotive dealership in Philadelphia is looking for a full-time Automotive Service Advisor. The role involves assisting customers, managing repair orders, and communicating updates throughout the service process. Candidates should have strong communication and problem-solving skills, as well as experience in the automotive service industry. The position offers a competitive salary between $75,000 and $125,000 per year, along with health benefits and opportunities for career advancement.

Qualifications

• Valid driver’s license is required.
• 2+ years of service advisor experience preferred.
• Experience with CDK/ADP and tablet systems a plus.

Responsibilities

• Greet and assist customers throughout their service experience.
• Handle 15–20 repair orders daily for various services.
• Clearly explain service needs and pricing options.

Skills

Customer communication

Problem-solving

Detail-oriented

Organizational skills

Team-oriented

Tools

CDK/ADP systems

Tablet-based write-up systems

Job description

Overview

Automotive Service Advisor Pacifico Auto Group – Philadelphia, PA 19153 Full-Time | On-Site Pay: $75,000 – $125,000 per year (based on experience and performance)

About Pacifico

Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• 401(k) matching

Responsibilities

• Greet and assist customers throughout their service experience
• Handle 15–20 repair orders per day (customer pay, warranty, internal, used vehicles)
• Clearly explain service needs, prioritize work, and present pricing options
• Communicate updates via TruVideo, text, and text-to-pay platforms
• Coordinate with technicians for timely, high-quality repairs
• Maintain top 10% CSI scores in the region
• Accurately document all work in CDK/ADP and Ford SmartLane systems

What We Offer

• Competitive pay: $75,000 – $125,000+ per year
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Up to 3 weeks vacation and 5 paid sick days
• Short-term and long-term disability coverage
• Supplemental life insurance
• Employee vehicle purchase discounts
• Climate-controlled facility with modern tools and tech
• Ongoing training and advancement opportunities

Qualifications

• Valid driver’s license (required)
• 2+ years of service advisor experience (preferred)
• Experience with CDK/ADP and tablet-based write-up systems a plus
• Strong customer communication and problem-solving skills
• Detail-oriented with a team-first attitude
• Must be organized, reliable, and goal-driven

Schedule

• Full-time
• Monday to Friday
• Weekends as needed (rotating)
• On-site in Philadelphia, PA 19153