Automotive Service Advisor

Group1 Automotive, Inc.; Mashpee (MA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Vehicle Purchase Program

Professional training and advancement

Job summary

Group 1 Automotive, Inc. is seeking an Automotive Service Advisor to join our team in a state-of-the-art facility. You will greet customers, listen to concerns, and provide accurate repair estimates while driving sales and ensuring customer satisfaction.

The role requires dealership experience, strong communication, and the ability to coordinate with manufacturers and warranty providers. Competitive pay and comprehensive benefits are offered in a high-energy environment.

Qualifications

• At least 1 year dealership experience.
• Must be able to write clear and precise repair instructions.
• Provide estimates for labor and parts.
• Establish/determine customers method of payment.
• Obtain customers signature on PO.
• Continuous communication on jobs throughout the day.
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs.
• Be knowledgeable of products and services.
• Meet or exceed sales quotas set by management.
• Test drive vehicles when necessary.

Responsibilities

• Greet service customers promptly and courteously.
• Listen to customers' reasons for service needs.
• Offer diagnostic services or repairs to meet concerns.
• Provide accurate estimates for services or repairs.
• Handle complaints professionally and escalate when needed.
• Keep management informed of customer issues and resolutions.
• Answer incoming calls promptly and assist inquiries.
• Monitor repair progress and update customers on changes.

Skills

Dealership experience

Repair estimation

Customer communication

Sales acumen

Attention to detail

Job description

Overview

We are looking to add qualified AUTOMOTIVE SERVICE ADVISORS to our team. Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career.

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Sell the proper repairs and/or services responsible to customers perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at the same time the repair order is initially written.
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management.
• Separate and distribute repair order copies according to department policy.
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis.
• Properly document repair order changes.
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status.
• Perform other specific administrative functions as directed by service management.
• Monitor all special order parts and make sure all boards are up to date.
• Check all warranty follow up and make sure all team log books are up to date.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate.
• Inform the sales manager of potential new vehicle sales customers.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive.
• Contact service customers when their vehicles work is finished.
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.

Qualifications

• At least 1 year dealership experience
• Must be able to write clear and precise repair instructions
• Provide estimates for labor and parts
• Establish/determine customers method of payment
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Be knowledgeable of products and services
• Meet or exceed sales quotas set by management
• Test drive vehicles when necessary

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Compensation: $75,000.00 to $100,000.00

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.