Automotive Service Advisor / ASM

MileOne Autogroup; Elizabeth City (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

MileOne Autogroup seeks an experienced Automotive Service Advisor in Elizabeth City, NC to greet customers, discuss service needs, and prepare estimates. You will coordinate appointments, communicate warranty details, and resolve concerns, ensuring top-tier customer satisfaction and efficient shop operations.

Ideal candidates have service-writing background, familiarity with CDK, and solid knowledge of vehicle systems, safety rules, and maintenance procedures.

Qualifications

• Experience in automotive service writing; CDK experience a plus.
• Knowledge of basic car functions, characteristics, and operations.
• Valid driver's license with 2 or fewer moving violations in the last 3 years and no major violations in the last 3 years.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and arithmetic skills.

Responsibilities

• Greet customers and consult on vehicle service needs.
• Schedule and manage service appointments and estimates.
• Address and resolve customer complaints.

Skills

Automotive service writing

Reading vehicle systems

Valid driver's license

MS Office basics

Tools

CDK

Job description

Job DescriptionHall Ford in Elizabeth City is adding to our busy service team. We are looking for an experienced Automotive Service Advisor with premier customer service skills for this opening.Experience Everything MileOne has to Offer:- Competitive compensation with unlimited earning potential- Great opportunities for career advancement- Positive, success driven work environment- Training and mentoring opportunitiesOur MileOne Employee Advantage:MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.Summary:Our Automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.Automotive Service Advisor / ASM Responsibilities:- Provide customer service to include vehicle service care and manufacturer’s warranty specifications- Schedule and manage service appointments and service estimates- Address and resolve customer complaintsAutomotive Service Advisor / ASM Qualifications:- Prior experience in automotive service writing; CDK experience a plus- Working knowledge of basic car functions, characteristics, and operations- Valid driver's license with 2 or fewer moving violations in the last 3 years and ALSO no major violations (DUI, reckless driving, etc.) in the last 3 years- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skillsMileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.HLVANCServiceSalary Range$50,000 - $100,000 annuallyHall Ford Hyundai Elizabeth CityPost Internally and ExternallyZip Code27909Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Vision insurance