Automotive Service Advisor | Heritage Toyota Harrisburg

MileOne Autogroup; Paxtonia (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Employee Purchase Program

NextMile Scholarship Program

Employee Assistance Program

Job summary

MileOne Autogroup is seeking a motivated Service Advisor/Service Writer to greet customers and guide them on vehicle service needs. You will schedule appointments, generate estimates, and help resolve customer concerns with a focus on quality service.

The role requires dealership experience and knowledge of basic car functions, with opportunities for training and advancement in a fast-paced environment.

Qualifications

• 3+ years of dealership Service Advisor experience preferred.
• Prior experience in automotive service writing preferred.
• Working knowledge of basic car functions, characteristics, and operations.

Responsibilities

• Greet customers and consult with them on vehicle service needs.
• Schedule and manage service appointments and estimates.
• Address and resolve customer complaints.

Skills

Customer service

MS Office

Reading & interpreting car manuals

Tools

MS Office

Job description

Job DescriptionOur busy Service Department is expanding, and we’re looking for a motivated Service Advisor/Service Writer who is passionate about customer service, enjoys a fast-paced environment, and knows how to keep both customers and technicians moving in the right direction. If you’re ready to take your automotive career to the next level with a growing team, we’d love to meet you!Experience Everything MileOne has to Offer:- Competitive compensation with unlimited earning potential- Great opportunities for career advancement- Positive, success-driven work environment- Training and mentoring opportunitiesOur MileOne Employee Advantage:MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.Summary:Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.Service Advisor Responsibilities:- Provide customer service to include vehicle service care and manufacturer’s warranty specifications- Schedule and manage service appointments and service estimates- Address and resolve customer complaintsService Advisor Qualifications:-3+ years of dealership Service Advisor experience preferred- Prior experience in automotive service writing, preferred- Working knowledge of basic car functions, characteristics, and operations- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals- Basic MS Office knowledge; computer software, internet proficiency, and general mathematical skillsMileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment.By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.HEGE123ServiceSalary RangeHeritage Toyota HarrisburgPost Internally and ExternallyZip Code17112