Automotive Service Advisor - Apache Junction, Arizona, United States

Roberthorneford; Apache Junction (AZ); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical coverage

Employee vehicle purchase program

Job summary

Roberthorneford is seeking an Automotive Service Advisor to greet customers, explain inspection results and quote costs. You will coordinate service with technicians, secure approvals, and keep customers informed about progress and timelines.

The ideal candidate has two+ years of experience as a service advisor, a high school diploma, a valid driver's license and outstanding communication skills. This role offers a lucrative compensation plan, paid time off and medical coverage.

Qualifications

• Two or more years of experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and reference service history to identify service needs.
• Promote sales of appropriate services, parts, and accessories by understanding products and service requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor service progress and communicate cost/time changes to customers for approval.
• Administer warranty repairs following manufacturer guidelines.
• Confirm service appointments by phone the day before arrival and conduct post-repair follow-up.
• Inspect vehicles prior to delivery to ensure services/repairs are performed correctly and communicate results.
• Comply with state and federal laws for automobile repair and consumer protection.
• Demonstrate behaviors consistent with Company values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication skills

Professionalism

High energy

Education

High school diploma or equivalent

Job description

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge, we want to talk to you!

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Benefits

• Lucrative compensation plan.
• Paid time off.
• Medical coverage.
• Employee vehicle purchase program.

We are an Equal Opportunity Employer and a drug‑free workplace.