Automotive Service Technician - Apache Junction, Arizona, United States

Roberthorneford; Apache Junction (AZ); On-site; USD 50,000 - 72,000; Full time

Job summary

Roberthorneford is seeking an Automotive Service Technician in Apache Junction, AZ. The role emphasizes precise troubleshooting, high standards for customer service, and timely, quality vehicle maintenance in a fast-paced service environment.

Ideal candidates will have ASE certification, a high school diploma, and hands-on experience with a variety of vehicle makes/models. The position offers competitive pay and a professional work environment, with opportunities for growth.

Qualifications

• Experience performing warranty and non-warranty inspections, diagnostics, maintenance and repair on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• High-energy personality with a positive attitude.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgement.
• Valid State driver's license and good driving record.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
• Ensure courtesy is shown toward all customers you contact.
• Act as a secondary customer greeter to unacknowledged customers near the Service Drive.
• Stay up to date with technical publications, Service Comm, and Asist terminal operations.
• Make reasonable efforts to deliver safe and quality vehicle service the first time.
• Address original customer concerns before moving to additional sales.
• Inspect vehicles for additional sales opportunities and ensure maintenance per local/factory recommendations.
• Return the customer’s vehicle cleaned or cleaner than arrival.
• Participate in any sponsored training programs.
• Complete all paperwork accurately and attach forms to RO hard copy.
• Perform other duties as assigned by Service Manager, ASM or Group Leader.
• Always come to work on time, ready to work, and in a clean uniform.

Skills

Warranty inspections

Diagnostics

Vehicle maintenance

Repair service

Customer service

Communication skills

Attention to detail

Reading instructions

Good judgement

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over‑achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high‑energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State driver's license and good driving record

Required Education

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

We are anEqual Opportunity Employer and a drug free workplace.