Automotive Service Advisor – $80k+, 5-Day Week, Benefits

Acura Columbus; Dublin (OH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Acura Columbus is seeking an experienced Service Advisor for our busy Service Department. We treat our customers like family and pride ourselves on customer service and our loyal customer base.

Our ideal candidate will be a skilled multi-tasker with great Sales and Customer Service History. Greet customers, discuss service specials, and coordinate service delivery while maintaining high standards of customer satisfaction and efficiency.

Qualifications

• Service Advisor experience is preferred.
• Automotive experience is preferred.
• BDC experience is a plus!
• Able to work efficiently and multi-task in a fast-paced environment
• Strong written and oral communication skills
• Valid in-state driver's license

Responsibilities

• Greet customers and assist them with inquiries.
• Consult with customer on applicable service specials.
• Document services declined and follow up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Deliver the vehicle to the customer upon completion and address any concerns.
• Provide concierge support for owner inquiries to ensure a positive service experience.
• Utilize technology to improve customer experience and increase sales.
• Communicate professionally with team members across departments.
• Field customer calls, chats, and emails, and schedule appointments.
• Build strong relationships with customers.

Skills

Customer service

Sales experience

Multitasking

Communication skills

Driver's license

Job description

Acura Columbus is seeking an experienced Service Advisor for our busy Service Department. We treat our customers like family and pride ourselves on customer service and our loyal customer base.

Our ideal candidate will be a skilled multi-tasker with great Sales and Customer Service History. Greet customers, discuss service specials, and coordinate service delivery while maintaining high standards of customer satisfaction and efficiency.