Automotive Service Advisor (3714)

Lake Auto Group; Milwaukee (WI); On-site; USD 40,000 - 120,000; Full time

Benefits offered by this job

Anthem BlueCross BlueShield Health Ins

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Vehicle Purchase Program

Paid Training

Manufacturer Training

Career Advancement Opportunities

Job summary

Lake Auto Group in Milwaukee, WI is seeking an Automotive Service Advisor to be the primary point of contact between customers and our service department. Paid training provided; automotive experience not required.

Experienced Advisors can earn $60,000–$120,000+ annually with base + commission. We offer comprehensive benefits, paid training, and clear career advancement opportunities, with weekends off to enjoy time with family and friends.

Qualifications

• Outstanding customer service skills.
• Excellent communication abilities.
• Strong organizational skills.
• Valid driver’s license.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers professionally and create an outstanding first impression.
• Listen carefully to customer concerns.
• Prepare repair orders and maintenance recommendations.
• Explain repairs and maintenance in an easy-to-understand manner.
• Present estimates and obtain customer authorization.
• Keep customers informed throughout the repair process.
• Coordinate repairs with technicians and parts personnel.
• Ensure repairs are completed efficiently and accurately.
• Build long-term customer relationships based on trust and exceptional service.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Job Details

Job Location: Lake Auto Group - MILWAUKEE, WI 53221

Salary Range: $50,000.00 - $120,000.00 Base+Commission/year

Position: Automotive Service Advisor

Experienced Service Advisors & Customer Service Professionals Welcome

Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin

Build a Career with One of Wisconsin's Premier Dealerships

Experienced Automotive Service Advisors can earn $75,000–$150,000+ per year.

No Automotive Experience? No Problem. Paid Training Provided.

Whether you're an experienced Automotive Service Advisor looking for a better opportunity or someone with a strong customer service background ready to start a new career, Lake Chevrolet & Lake Ford want to meet you.

We've built one of Wisconsin's largest and busiest service operations, and we're looking for motivated professionals who enjoy helping people, solving problems, and delivering an exceptional customer experience.

Many of our top-performing Service Advisors began their careers in restaurants, retail, hospitality, banking, healthcare, and other customer-focused industries. If you have great people skills, we'll teach you the automotive business.

Why Join Lake Auto Group?

Enjoy Your Nights, Weekends & Holidays

• Closed every Saturday & Sunday
• Closed on major holidays
• More time with family and friends
• Better work-life balance than most dealerships

High Customer Traffic = Unlimited Opportunity

• High-volume service departments...over 6,000 Repair Orders a month!
• Thousands of loyal customers...over 100 years in business!
• Busy appointment schedules every day
• Excellent earning potential
• Stable, year-round business

Work in One of Wisconsin's Largest Service Operations

• Air-conditioned Service Drives & Repair Shops
• 41 Service Stalls at Lake Chevrolet & 47 Service Stalls at Lake Ford…88 total service stalls
• Over 50 factory-trained, certified technicians
• State-of-the-art diagnostic equipment
• Clean, modern facilities
• Efficient workflow designed for success

We Invest in Our People

• Paid in-house training
• Paid Manufacturer training
• Ongoing professional development
• Supportive leadership team
• Promote-from-within culture
• Outstanding career advancement opportunities

What You'll Do

As a Service Advisor, you'll serve as the primary point of contact between our customers and our service department.

Responsibilities include:

• Greet customers professionally and create an outstanding first impression
• Listen carefully to customer concerns
• Prepare repair orders and maintenance recommendations
• Explain repairs and maintenance in an easy-to-understand manner
• Present estimates and obtain customer authorization
• Keep customers informed throughout the repair process
• Coordinate repairs with technicians and parts personnel
• Ensure repairs are completed efficiently and accurately
• Build long-term customer relationships based on trust and exceptional service

Who We're Looking For

• Experienced Automotive Service Advisors
• Individuals with experience in:
  • Customer Service
  • Retail
  • Hospitality
  • Restaurants
  • Banking
  • Healthcare
  • Sales
  • Call Centers
  • Business Development

Successful candidates will possess:

• Outstanding customer service skills
• Excellent communication abilities
• Strong organizational skills
• Positive attitude
• Professional appearance
• Ability to multitask in a fast-paced environment
• Strong work ethic
• Desire to build a long-term career
• Valid driver's license

Previous automotive experience is helpful but not required. We'll provide the training you need to succeed.

Compensation & Benefits

Experienced Advisors

$60,000–$120,000+ annually

Entry-Level Advisors

$40,000–$60,000+ annual

Competitive base salary plus performance-based bonus opportunities while you complete our paid training program.

Benefits include:

• Anthem BlueCross BlueShield Health Insurance (Lake pays over 60% of the employee premium)
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Vehicle Purchase Program
• Paid Training
• Manufacturer Training
• Career Advancement Opportunities

Why Become a Service Advisor?

Service Advisors are often called the "Quarterbacks" of the Service Department.

This rewarding career combines:

• Customer Service
• Sales
• Problem Solving
• Communication
• Relationship Building

You’ll help customers protect one of their largest investments while building a stable, high-income career with significant advancement opportunities.

Whether you're already an experienced Service Advisor or looking to leave retail, hospitality, restaurants, healthcare, banking, or another customer service profession, Lake Auto Group offers the training, support, and opportunity to help you succeed.

Join a Dealership Built for Success

• One of Wisconsin's busiest service departments
• Exceptional earning potential
• Modern, air-conditioned facilities
• Outstanding technicians and support staff
• A management team committed to your success
• A schedule that lets you enjoy your weekends and holidays