Automotive Service Advisor

European Performance; Wilmington (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company specializing in European vehicles is seeking an Automotive Service Advisor in Wilmington, DE. The ideal candidate should have a passion for vehicles, excellent communication skills, and a commitment to customer satisfaction. This entry-level role involves interacting with customers, managing service appointments, and providing expert advice on BMW and MINI models.

Benefits

Competitive Pay

Health Benefits

Paid Vacation

401k

Qualifications

• Basic vehicle knowledge required.
• Excellent communication skills needed.
• Passion for the automotive industry essential.

Responsibilities

• Greet and consult customers on vehicle service needs.
• Manage service appointments and coordinate with technicians.
• Provide detailed estimates and final invoicing.

Skills

Communication

Customer Service

Vehicle Knowledge

Job description

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Job Description

Do you have a passion for European vehicles? A willingness to learn and a love for delivering top-tier customer service? We are looking for a Service Advisor to join our team at European Performance, specializing in BMW and MINI Cooper vehicles.

As a Service Advisor, you will be the bridge between our technicians and our valued customers, ensuring a seamless and exceptional service experience. If you have basic vehicle knowledge, excellent communication skills, and a passion for the automotive industry, we want to hear from you!

• Customer Interaction: Greet and consult customers on their vehicle's service needs, providing advice on maintenance and repairs for BMW & MINI models.
• Scheduling & Coordination: Manage service appointments, coordinating with both customers and technicians to ensure timely, accurate work.
• Estimate & Invoicing: Provide detailed, clear, and transparent estimates for service work, as well as final invoicing.
• Vehicle Knowledge: Stay up-to-date on BMW and MINI-specific service requirements and technology to provide the highest level of expertise.
• Customer Satisfaction: Deliver an outstanding customer experience, ensuring every customer leaves satisfied and informed.
  
  

Job Description

Entry Level Service Advisor

European Performance

Wilmington, DE

Job Description

Do you have a passion for European vehicles? A willingness to learn and a love for delivering top-tier customer service? We are looking for a Service Advisor to join our team at European Performance, specializing in BMW and MINI Cooper vehicles.

As a Service Advisor, you will be the bridge between our technicians and our valued customers, ensuring a seamless and exceptional service experience. If you have basic vehicle knowledge, excellent communication skills, and a passion for the automotive industry, we want to hear from you!

What You’ll Do:

• Customer Interaction: Greet and consult customers on their vehicle's service needs, providing advice on maintenance and repairs for BMW & MINI models.
• Scheduling & Coordination: Manage service appointments, coordinating with both customers and technicians to ensure timely, accurate work.
• Estimate & Invoicing: Provide detailed, clear, and transparent estimates for service work, as well as final invoicing.
• Vehicle Knowledge: Stay up-to-date on BMW and MINI-specific service requirements and technology to provide the highest level of expertise.
• Customer Satisfaction: Deliver an outstanding customer experience, ensuring every customer leaves satisfied and informed.
  
  

Why Work With Us?

• Competitive Pay & Benefits: Offering a competitive salary, optional health benefits, paid vacation and 401k.
  
  

Work with the Best: Be part of a dedicated team that shares a passion for high-end vehicles.

Company Description

European Performance provides factory maintenance and performance upgrades for all BMW and Mini Cooper models. Been in business since 1987. European Performance consists of factory certified technicians who can handle any repair or upgrade your BMW or Mini Cooper might need.

European Performance provides factory maintenance and performance upgrades for all BMW and Mini Cooper models. Been in business since 1987. European Performance consists of factory certified technicians who can handle any repair or upgrade your BMW or Mini Cooper might need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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