Automotive Service Advisor

Capital Chevrolet of Shallotte; Shallotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive service team as a Service Advisor, where you'll be the crucial link between customers and technicians. Your role involves assessing service needs, scheduling appointments, and ensuring a smooth customer experience. With a focus on communication and teamwork, you'll thrive in a fast-paced environment while contributing to a positive workplace culture. Enjoy competitive pay and benefits as you grow within the Capital Auto Group.

Benefits

Health Insurance Options

Paid Time Off (PTO)

401(k) with Company Match

Opportunities for Growth

Positive Team Culture

Qualifications

• Experience as a Service Advisor or in a related customer service role.
• Solid knowledge of automotive systems and repair procedures.

Responsibilities

• Greet customers and assess service needs.
• Schedule appointments and coordinate with the service team.
• Keep customers updated on service progress.

Skills

Communication

Customer Service

Problem Solving

Teamwork

Tools

Scheduling Software

Estimating Software

Invoicing Software

Job description

Automotive Service Advisor – Join the CAPITAL Team

Are you a problem-solver who enjoys helping people and keeping things running smoothly? CAPITAL CHEVROLET of SHALLOTTE is looking for acustomer-focused Automotive Service Advisor to be the vital link between our customers and our skilled technicians.

As a Service Advisor, you’ll be the go-to expert for customers seeking maintenance and repair services. From scheduling appointments to explaining recommended work, you’ll ensure every customer feels informed, confident, and cared for—because at Capital Chevy, we don’t just fix vehicles—we build trust.

What You’ll Be Doing:

• Greet customers warmly and listen carefully to their vehicle concerns.

• Assess service needs and recommend repairs and maintenance clearly and honestly.

• Schedule appointments and coordinate with the service team to manage workflow efficiently.

• Keep customers updated on service progress, pricing, and timing.

• Collaborate closely with technicians to ensure timely and accurate repairs.

• Handle customer questions or concerns with professionalism and urgency.

• Keep your workspace organized and uphold all safety and cleanliness standards.

• Jump in to assist with other duties as needed—teamwork makes the shop work!

What We’re Looking For:

• Experience as a Service Advisor or in a related customer service role in the automotive industry.

• Solid knowledge of automotive systems, diagnostics, and repair procedures.

• Strong communication skills—you’re approachable, clear, and empathetic.

• Tech-savvy with the ability to use scheduling, estimating, and invoicing software.

• A valid driver’s license and clean driving record.

• Must pass a pre-employment background check.

• A team player who thrives in a fast-paced, service-oriented environment.

Compensation & Benefits:

• Competitive pay

• Health insurance options

• Paid Time Off (PTO)

• 401(k) with company match

• Opportunities for growth within the Capital Auto Group

• A positive, inclusive, and supportive team culture

AtCapital Auto Group, we believe every team member plays a key role in creating an exceptional customer experience. We’re proud to be an equal opportunity employer and committed to building a diverse, welcoming workplace for all.