Automotive Service Advisor

Napleton Auto Group; West Palm Beach (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a leading automotive dealership group as a Service Advisor, where you will be the vital link between customers and technicians. This role involves providing exceptional service, writing transparent repair orders, and ensuring timely communication throughout the service process. With a commitment to customer satisfaction and a positive work environment, this is a fantastic opportunity to grow within one of the largest automotive groups in the country. Enjoy competitive pay, extensive training, and a supportive family-owned atmosphere that values your contributions and career development.

Benefits

Pay Plans above industry standard

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued Vacation Time

Discounts on products, services, and vehicles

Extensive and ongoing training with specialists

Qualifications

• Strong customer service skills are essential for this role.
• Ability to learn and utilize technology effectively.

Responsibilities

• Ensure all vehicle maintenance needs are met for customers.
• Write repair orders with full transparency on cost and time.

Skills

Exceptional Customer Service Skills

Tech Savvy

Tools

Fixed Operations Technology

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at West Palm Beach Hyundai, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.