Automotive Service Advisor

Midas N RICHLAND HILLS and WATAUGA; Watauga (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Midas is seeking an automotive service advisor dedicated to delivering exceptional customer service and managing vehicle repairs. This role involves communicating with customers, overseeing inspections, and ensuring the service center operates efficiently. Join a company that promotes from within and values your growth.

Qualifications

• Minimum of 2 years of service advisor experience.
• General automotive knowledge.

Responsibilities

• Greet customers and determine repairs and costs.
• Oversee vehicle inspections and make recommendations.
• Manage service center scheduling and workflow.

Skills

Customer Service

Communication

Leadership

Team Building

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service advisors that are responsible for communicating with customers about their vehicle repair needs and relaying information to Service Technicians. This position is a Service Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service advisor, you will greet customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status. Other duties include:

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Overseeing and managing the service center’s scheduling and workflow

Overall cleanliness and organization of the facility

Other duties as assigned

Qualifications

A minimum of 2 years of service advisor experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver’s license