Automotive Service Advisor

Midas; Watauga (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

Midas, un leader dans les services automobiles, recherche un conseiller en services automobiles pour rejoindre leur équipe à Watauga, Texas. Dans ce rôle, vous serez responsable d'accueillir les clients, de déterminer leurs besoins en réparation et de gérer les techniciens pendant que vous assurez une expérience client exceptionnelle. Vous bénéficierez d'une formation continue et de possibilités d'avancement au sein de l'entreprise.

Qualifications

• Minimum 2 years of service advisor experience.
• General automotive knowledge required.
• Excellent customer service skills.

Responsibilities

• Greet customers and determine repair needs.
• Oversee inspections and manage scheduling.
• Deliver pricing estimates and promote services.

Skills

Customer service

Communication

Leadership

Team building

Automotive knowledge

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service advisors that are responsible for communicating with customers about their vehicle repair needs and relaying information to Service Technicians. This position is a Service Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service advisor, you will greet customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status. Other duties include:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Overseeing and managing the service center’s scheduling and workflow
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of service advisor experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Compensation: $35,000.00 - $60,000.00 per year


Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com