Automotive Service Advisor Writer Weekends Off Lewisville

Christian Brothers Automotive; Lewisville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer in Lewisville, TX. This role involves building relationships with guests, managing their auto repair experience, and ensuring satisfaction through effective communication and service. Ideal candidates will have a strong customer service background and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in an Automotive Customer Service or Sales role preferred.
• Proficiency in Windows-based computer software and automotive applications.
• Excellent communication skills.

Responsibilities

• Greet and assist customers with respect.
• Manage workflow and maintain a positive team atmosphere.
• Develop repair estimates and ensure customer satisfaction.

Skills

Communication

Customer Service

Sales

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

1263 West Round Grove Road Lewisville, TX 75067

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Develop estimates
• Other duties as assigned

Qualifications:
Qualifications

Qualifications:

• Proficiency in Windows-based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role preferred
• Solid Sales/Customer Service performance track record
• Excellent communication skills - written and verbal
• Positive attitude and ability to work in a fast-paced environment
• Process-oriented and self-starter
• Professional appearance, reliable, and success-oriented
• Ability to work independently and with a team
• Current and valid driver’s license - driving record acceptable to our current insurance carrier

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.