Automotive Service Advisor Writer Weekends Off Waxahachie

Christian Brothers Automotive; Waxahachie (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer who will assist guests in managing their vehicle repairs with exceptional customer service. Responsible for ensuring guest satisfaction throughout the repair process, this role involves direct communication, workflow management, and building lasting relationships with clients. Candidates should possess a valid driver’s license and a background in automotive customer service to join a team-focused environment.

Qualifications

• Current driver’s license required.
• Proficiency in Windows-based software and automotive applications.
• Experience in automotive customer service preferred.

Responsibilities

• Greet guests with hospitality and respect.
• Manage workflow and sell automotive services.
• Build long-term relationships with customers.

Skills

Customer Service

Communication

Teamwork

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

1300 W. Hwy 287 Bypass Waxahachie, TX 75165

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications:
Qualifications

Qualifications:

• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in Automotive Customer Service and or Automotive Service Sales preferred.
• Team player: Demonstrated ability to work effectively with others, contributing positively to team dynamics and achieving shared goals.
• Adaptability: Flexibility in handling change, shifting priorities, and dealing with diverse personalities and work styles.

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm.
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.