Automotive Service Advisor

Executive-Dodge-Jeep; Wallingford (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Vacation and Holidays

Career Advancement Opportunities

Professional Development andLeadership

Industry leading compensation package

Aggressive bonus structure

Job summary

Executive Auto Group in Wallingford, CT, is seeking an energetic Automotive Service Advisor to create a premium guest experience at Executive Dodge Jeep Ram. You will guide customers through repairs, upsell appropriately, and coordinate with the service team to keep work moving smoothly.

We offer a strong compensation package, aggressive bonus structure, and benefits including health, retirement, and paid time off. Join a group with a 50-year heritage and a culture focused on growth and service.

Qualifications

• 1+ year of service advisory experience in automotive.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with service processes and vehicle makes is a plus.

Responsibilities

• Provide an exceptional service experience for all customers (CSI).
• Advise customers on repairs and services with clear communication.
• Build long-term relationships to encourage repeat business and referrals.
• Coordinate with the service team to ensure timely, accurate service.
• Maintain detailed customer records and service reports.

Skills

Customer service

Communication

Relationship building

Automotive knowledge

Job description

Automotive Service Advisor

Executive Auto Group

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Executive Dodge Jeep Ram

What We Offer:

• Industry leading compensation package
• Aggressive bonus structure
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Holidays
• Career Advancement Opportunities
• Professional Development and Leadership Training
• Support from one of Connecticut's most respected automotive groups
• A culture focused on growth, accountability, and success

What You'll Do:

• Provide an exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Keys To Success:

• Experience: 1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction: Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication Skills: Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Familiarity with various vehicle makes and service processes is a strong advantage.

What Makes Executive Auto Group Unique:

We offer a dynamic and supportive work environment, comprehensive benefits, and a culture rooted in respect, professional development, and opportunity. If you're passionate about innovation, motivated by success, and eager to collaborate with a team of talented, forward-thinking professionals, this is the career for you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.