Automotive Service Advisor

Bud Clary Auto Group; Union Gap (WA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

PTO Accrual

Paid Holidays

Employee Assistance Program

Job summary

Join a family-owned dealership network known for its vibrant culture and exceptional customer service. As an Automotive Service Advisor, you will play a crucial role in ensuring customer satisfaction by scheduling service appointments, providing accurate cost estimates, and maintaining high-quality service standards. This position offers the potential to earn up to $120,000 annually, along with a comprehensive benefits package including health, dental, vision, and retirement plans. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this opportunity is perfect for you!

Qualifications

• Strong customer service skills with the ability to communicate effectively.
• Ability to work in a fast-paced environment and manage time efficiently.

Responsibilities

• Schedules service appointments and obtains vehicle data prior to arrival.
• Writes up vehicle problems accurately and provides cost estimates.
• Maintains high customer satisfaction standards and follows up on repairs.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma or equivalent

Tools

Repair Order Software

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

SUMMARY

An Automotive Service Advisor sells and schedules needed service work in the service department.

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• This is a commission based position with the potential to earn up to $120,000 per year

ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast-paced environment
• Other duties as assigned

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.