Automotive Express Service Advisor

Bud Clary Auto Group; Auburn (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

PTO and paid holidays

Job summary

A family-owned dealership in Auburn is looking for an experienced Automotive Service Advisor to manage service appointments and customer interactions. The role involves scheduling service, providing estimates, and ensuring high customer satisfaction. With a commission-based pay structure ranging from $60,000 to $120,000 annually and a comprehensive benefits package, this is a great opportunity for someone passionate about cars and excellent customer service.

Qualifications

• Ability to explain vehicle problems to customers clearly.
• Strong customer relationship management skills.
• Experience in automotive service is a plus.

Responsibilities

• Schedules service appointments and greets customers.
• Obtains customer and vehicle data prior to service.
• Writes up vehicle problems on repair orders.

Skills

Customer service

Communication

Problem-solving

Job description

Join the Front Lines of Automotive Excellence at our Auburn CDJR location!
Are you a people person who thrives in a fast-paced environment? Ready to turn your passion for cars and customer service into a six-figure career?

Bud Clary Auto Group—a family-owned Washington dealership network since 1959—is on the hunt for a driven, high-performing Automotive Service Advisor to join our winning team in Auburn Washington. We’re not just selling repairs—we’re building relationships and keeping our community rolling.

Why Bud Clary?

• Established reputation with loyal customers since 1959
• High-energy team and positive culture where you can grow and succeed

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• This position is commission based earning $60,000 - $120,000 per year.

SUMMARY

An Automotive Service Advisor sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer\'s vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers\' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer\'s signature on repair order; provides customer with a copy.
• Establishes customer\'s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast-paced environment
• Other duties as assigned

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.