Automotive Service Advisor Volkswagen

Bud Clary Auto Group; Auburn (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

PTO starting from day one

Job summary

A family-owned dealership is seeking a Service Advisor to manage customer service and vehicle repair processes. This role involves scheduling appointments, assisting customers with vehicle issues, and providing accurate cost estimates for repairs. Applicants should have strong customer service skills, a valid driver's license, and knowledge of vehicle maintenance. The position offers commission-based pay ranging from $60,000 to $120,000 annually, as well as comprehensive benefits, including health insurance and retirement plans.

Qualifications

• Must possess a valid driver's license and maintain an acceptable driving record.
• Ability to communicate clearly with customers.
• Experience in a service environment preferred.

Responsibilities

• Schedule service appointments and obtain customer data prior to vehicle arrival.
• Greet customers in a friendly manner and obtain vehicle information.
• Write up customer's vehicle problems accurately on repair order.
• Provide a complete and accurate written cost estimate for repairs.
• Follow up with customers about repairs and authorizations.

Skills

Customer service skills

Vehicle knowledge

Time management

Communication skills

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• This position is commission based, $60,000 - $120,000 per year.

ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Driving is an essential function of this position. Applicants must possess a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.