Hyundai Service Advisor

Bud Clary Auto Group; Auburn (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) Retirement Plans

PTO & Paid Holidays

Job summary

A family-owned dealership is looking for an Automotive Service Advisor to sell and schedule needed service work at their Auburn location. The role involves greeting customers, scheduling appointments, and advising them on vehicle maintenance. This position is commission-based, offering a range of $60,000 - $120,000 per year. Candidates need a valid driver's license and should maintain an acceptable driving record. Join a vibrant workplace focused on exceptional customer service and team success.

Qualifications

• Valid driver's license and acceptable driving record is required.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Greets customers and obtains vehicle information.
• Writes up vehicle problems accurately.
• Test drives vehicles to confirm problems.
• Advises customers on car maintenance.
• Provides written cost estimates for labor and parts.
• Notifies dispatcher of incoming work.
• Contacts customers regarding changes in estimates or promised time.
• Ensures vehicles are parked properly and keys are stored securely.
• Explains work done and charges to customers.

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959. Join our team at our Auburn Hyundai location!

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• This position is commission based earning $60,000 - $120,000 per year.

SUMMARY

An Automotive Service Advisor sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast-paced environment
• Other duties as assigned

Driving is an essential function of this position. Applicants must possess a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Equal Employment Opportunity Statement

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

E-Verify

Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.