Automotive Service Advisor

Abeloff Auto Group, Inc.; Stroudsburg (Monroe County); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, dental & life ins.

Disability insurance

401(k) with company match

Full-time with rotating Saturdays off

Training program

Paid vacations and holidays

Job summary

Abeloff Auto Group, Inc. in the Poconos seeks an enthusiastic service advisor to join our family-owned dealership. This role bridges the service team and customers, guiding needs and explaining options.

Responsibilities include verifying coverage, preparing estimates, obtaining insurer/manufacturer approvals, and keeping customers informed; also includes assigning work to technicians and ensuring satisfaction. We offer comprehensive benefits and a strong training program.

Qualifications

• Experience in a fast-paced automotive service environment.
• Knowledge of automotive parts is a plus.
• Face-to-face customer service experience (min 1 year).
• Strong administrative and organizational skills.
• Experience as an automotive service advisor is a huge plus.
• Valid driver’s license and ability to pass drug screening.

Responsibilities

• Lead the process of assessing customer needs and suggesting solutions, verifying coverage, preparing estimates, and verifying completion of repairs and maintenance.
• Ensure work meets customer expectations, and obtain necessary authorizations and approvals from insurance carriers, factory and aftermarket warranties.
• Assign work to technicians and keep the customer informed of service.

Skills

Multi-tasking

Automotive Parts

Customer Service

Administrative Skills

Service Advisor

Driver's License

Drug Screening

Job description

Abeloff is looking for an enthusiastic, motivated professional to join us. We are a family-owned company, doing business in the Poconos for over 60 years. Our best assets are our employees. We look forward to making our Abeloff community even stronger with you on our team!

Requirements

• Multi-tasking in very fast-paced environment, with professional and friendly demeanor
• Knowledge of Automotive Parts is a plus
• Face to Face Customer Service 1 year
• Administrative and Organizational Skills, Pay attention to Detail
• Experience as Automotive service Advisor is Huge Plus
• Valid Drivers License and pass drug Screening

Responsibilities

This is arguably the most important position in our dealership. You are the communication bridge between our service team and the customer. You lead the complicated process of assessing customer needs and suggesting solutions, verifying coverage, preparing estimates, and verifying completion of repairs and maintenance.

You ensure that our work meets the customers' expectations, while obtaining necessary authorizations and approvals from insurance carriers, factory and aftermarket warranties

• You will be assigning work to technicians, and keeping the customer informed of the service of their vehicle

Benefits

• Potential to earn $50K- $100K annually on our salary/bonus comp plan
• Medical, dental & life ins. starting 1st of the month after hire
• Available short-term /long-term disability ins., additional life ins., accident ins.
• 401(k) with Company match
• Full - time position; flexible work schedule with rotating Saturdays off
• Outstanding training program, combining hands-on and formal training
• Paid vacations and holidays, always closed on Sundays
• Employee discounts on parts, labor and vehicle purchases