Automotive Service Advisor

Stroudsburg, PA; Stroudsburg (Monroe County); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, dental & life ins.

401(k) with Company match

Paid vacations and holidays

Sundays closed on all stores

Outstanding training program

Employee discounts on parts and labor

Job summary

Abeloff in Stroudsburg, PA seeks an enthusiastic Automotive Service Advisor. You will bridge service and customer needs, prepare estimates, and verify warranty coverage. A strong focus on communication, accuracy, and timely approvals is essential.

Ideal candidates bring experience as a service advisor, knowledge of auto parts, and a valid driver’s license. This full-time position offers robust benefits, training, and opportunities for advancement within our family-owned shop.

Qualifications

• Multitasking in a fast-paced environment with a professional demeanor.
• Knowledge of automotive parts is a plus.
• Face-to-face customer service experience (1 year).
• Administrative and organizational skills; attention to detail.
• Experience as automotive service advisor is a huge plus.
• Valid driver's license and pass a drug screening.

Responsibilities

• Serve as the communication bridge between service team and customer; lead the process of assessing needs, estimates, and confirming repairs.
• Verify coverage and obtain necessary authorizations from insurance, factory, and warranties.
• Assign work to technicians and keep customers informed of service progress.

Skills

Multitasking

Automotive parts knowledge

Face-to-face customer service

Administrative skills

Attention to detail

Experience as service advisor

Driver's license

Drug screening

Job description

Automotive Service Advisor

Abeloff is looking for an enthusiastic, motivated professional to join us. We are a family-owned company, doing business in the Poconos for over 60 years. Our best assets are our employees. We look forward to making our Abeloff community even stronger with you on our team!

Requirements:

• Multi-tasking in very fast-pacedenvironment, with professional and friendly demeanor
• Knowledge of Automotive Parts is a plus
• Face to Face Customer Service 1 year
• Administrative and OrganizationalSkills, Pay attention to Detail
• Experience as Automotive service Advisor is Huge Plus
• Valid Drivers License and pass drug Screening

Responsibilities:

• This is arguably the most important position in our dealership. You are the communication bridge between our service team and the customer. You lead the complicated process of assessing customer needs and suggesting solutions, verifying coverage, preparing estimates, and verifying completion of repairs and maintenance.
• You ensure that our work meets the customers’ expectations, while obtaining necessary authorizations and approvals from insurance carriers, factory and aftermarket warranties
• You will be assigning work to technicians, and keeping the customer informed of the service of their vehicle

Benefits:

• Potential to earn $50K- $100K annually on our salary/bonus comp plan
• Medical,dental & life ins. starting 1st of the month after hire
• Available short-term /long-term disability ins., additional life ins., accident ins.
• 401(k) with Company match
• Full - time position; flexible work schedule with rotating Saturdays off
• Outstanding training program, combining hands-on and formal training
• Paid vacations and holidays, always closed on Sundays
• Employee discounts on parts, labor and vehicle purchases