Sales & Service Advisor

Big Brand Tire & Service; Clinton (IA); On-site; USD 1,653,000 - 3,444,000; Full time

Benefits offered by this job

Competitive hourly + commission

Paid vacation

Medical/dental/vision/Life

401(k) with company match

Employee discounts

ASE reimbursement

Job summary

Tandem Tire is seeking a Service Advisor to join a results-driven team in Clinton, IA. You will greet guests, translate mechanical issues into clear recommendations, and upsell tires, repairs, and services while maintaining showroom standards.

Work with technicians to deliver top-notch experiences, handle follow-ups, and help grow into leadership roles. Weekend availability is required to serve customers when they need us most. Tandem Tire is an Equal Opportunity Employer.

Qualifications

• 1–3 years of automotive service sales experience.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Must have valid driver’s license and be able to lift 70 lbs.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as liaison between customer and technician - translate mechanical into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Sales experience

Customer service

Communication

Team player

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
• Hungry to learn, grow, and leadFlexible availability, including weekends, to serve customers when they need us most

Tandem Tire is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.