Automotive Service Advisor

Pointstire; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company in the automotive industry as a Service Advisor, pivotal in ensuring customer satisfaction through effective communication and service recommendations. You will manage customer interactions, coordinate service schedules, and leverage your automotive knowledge to enhance the service experience. This role offers competitive wages and opportunities for career advancement.

Benefits

Company parties

Employee discounts

Free uniforms

Paid time off

Vision insurance

Paid Holidays

Stable working hours

Excellent Training opportunities

Medical, dental, and vision after 90 days

401(k) savings plan

Qualifications

• Prior experience in customer service, preferably in automotive sector.
• Willingness to complete TIA certification with company support.
• Strong ability to upsell services based on customer needs.

Responsibilities

• Act as primary contact between customers and service department.
• Conduct inspections of vehicles to identify issues.
• Educate customers on vehicle maintenance and upsell services.

Skills

Customer Service

Communication

Automotive Knowledge

Time Management

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair or related field

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Paid time off
• Vision insurance

Benefits/Perks

• Paid time off
• Paid Holidays
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, and vision are available after 90 days
• Competitive wages
• 401(k) savings plan

Job Summary

Are you ready to join the winning team? At Tire Factory Point S, our team has a common goal of providing exceptional service to our customers while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with Service Managers, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of a Service Technician
• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field are a plus
• Willingness to complete TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including understanding basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills, including the ability to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software.
• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Tire Factory Point S, our team aims to provide exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.