Automotive Service Advisor - Tonkin Family of Dealerships

Gee Automotive Companies; Portland (OR); On-site; USD 48,000 - 120,000; Full time

Job summary

A leading automotive company in Portland is seeking a motivated Service Advisor to enhance customer satisfaction and guide clients through their vehicle service needs. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a collaborative team environment focused on exceptional service.

Benefits

Comprehensive Benefits Package including Health Insurance

401(k) with Company Match

Generous Paid Time Off

Dental and Vision Insurance

Employee Assistance Plan

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Prior automotive service or customer service experience preferred.

Responsibilities

• Greet customers and provide guidance on vehicle service needs.
• Create and manage service orders accurately.
• Upsell service products and maintain customer relationships.

Skills

Communication

Interpersonal Skills

Customer Service

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Portland - Portland, OR

Salary Range: $48,000 - $120,000 Base + Commission/year

Job Category: Corporate

Description

Tonkin Family Dealerships is actively seeking a motivated and customer-focused individual to join our team as a Service Advisor. This is an excellent opportunity for someone looking for a rewarding career in the automotive industry. As a Service Advisor, you will be responsible for providing outstanding service to our customers, guiding them through their vehicle’s service and repair needs, and ensuring an exceptional experience at every touchpoint.

Why Choose Tonkin Family of Dealerships?

• Competitive compensation and bonuses: Earn a competitive salary and bonuses for meeting and exceeding service sales targets.
• Opportunities for advancement: Grow your career with our company, with opportunities to move into leadership roles or specialized positions.
• Comprehensive training program: Stay up-to-date on the latest technologies and service techniques with our ongoing training and development opportunities.
• State-of-the-art facilities: Work in modern, well-equipped facilities with the latest tools and technology.
• Collaborative team environment: Join a supportive team of experienced technicians, advisors, and managers who work together to deliver exceptional customer service.
• Customer-focused culture: Be part of a team that prioritizes customer satisfaction, building long-term relationships, and delivering personalized service experiences.

Service Advisor Job Responsibilities

• Greet customers and provide expert guidance on vehicle service needs.
• Advise customers on available services, repairs, and maintenance options, ensuring they are informed about their vehicle's condition.
• Accurately create and manage service orders, providing detailed information to the technician team.
• Work closely with the service department to ensure timely completion of services and repairs.
• Upsell service products, maintenance packages, and accessories to meet customer needs.
• Build and maintain strong relationships with customers, ensuring repeat business and high satisfaction.
• Maintain clear communication with customers about the status of their vehicle and any additional services required.
• Provide excellent customer service in a high-energy, team-oriented environment.

Service Advisor Benefits and Compensation

In addition to competitive pay, we proudly offer:

• Comprehensive Benefits Package including Health Insurance starting at under $100 per month.
• Dental, Vision, and Company-Paid Life Insurance.
• Employee Assistance Plan.
• 401(k) with Company Match.
• Generous Paid Time Off that starts accruing from Day 1.
• A wide array of voluntary benefits to suit your needs.

Qualifications

Service Advisor Qualifications

• High School Diploma or equivalent.
• Prior automotive service or customer service experience preferred but not required.
• Strong communication and interpersonal skills with the ability to interact with customers in a professional and friendly manner.
• Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction.

Corporate requirements: Must be 18 years or older with a valid driver's license and a clean driving record, able to pass a criminal background check and pre-employment drug screen.

If you’re ready to take that next step down your career path – Apply Now