Automotive Service Advisor

Major Automotive; Plano (TX); On-site; USD 75,000 - 126,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Vacation & Holidays

Paid Training

ASE Certification Reimbursement

Employee discounts on parts and labor

Opportunities for advancement

4.9-star average rating, family-owned

Monday - Friday schedule - No Weekends

Job summary

Major Automotive is seeking an experienced Automotive Service Advisor in Plano, TX. This full-time role offers a Monday–Friday schedule with no weekends, and an earning potential from $74,500 to $125,990+ based on performance.

You will guide customers, explain repairs, and coordinate with technicians to deliver top-notch service. Ideal candidates have 5+ years of service advising, strong communication, and a customer-first mindset.

Qualifications

• 5+ years of Service Advisor experience at a professional automotive repair facility.
• Strong automotive/mechanical knowledge.
• Proven sales and customer-service ability.
• Excellent phone and in-person communication skills.
• Comfortable presenting and selling recommended repairs.
• Strong organization and follow-up skills.
• Ability to perform in a fast-paced, high-volume environment.
• Professional appearance and attitude.
• Valid driver's license.
• Dependable and accountable.
• Positive energy - negativity doesn't belong here.

Responsibilities

• Greet customers and provide an exceptional experience from start to finish.
• Answer incoming calls confidently and convert opportunities into appointments.
• Listen to customer concerns and properly document their needs.
• Review technician inspections and clearly explain recommended repairs.
• Build estimates and confidently present repair and maintenance recommendations.
• Follow up with customers and keep them informed throughout the repair process.
• Build long-term relationships based on trust, communication, and consistency.
• Work closely with technicians to maintain an efficient shop workflow.
• Prioritize vehicles and help keep technicians productive.
• Maintain accurate repair orders and customer records.
• Help deliver a smooth, professional experience from write-up to vehicle pickup.

Skills

Service Advisor experience

Automotive knowledge

Sales & customer service

Phone & in-person communication

Presenting & selling repairs

Organization & follow-up

Fast-paced environment

Professional appearance

Valid driver's license

Dependable & accountable

Positive energy

Job description

Job Description

Position: Automotive Service Advisor
Company: Major Automotive
Job Type: Full-time
Pay: $74,500 - $125,990+
Location: Plano, TX
Hours: Monday - Friday | No Weekends

About the Position

Major Automotive, a fast-growing independent repair shop in Plano, is seeking an experienced Automotive Service Advisor who knows how to take care of customers, communicate value, and produce results.

This is not an entry-level advisor position.

We're looking for someone with 5+ years of professional automotive service advising experience who is confident on the phone, understands vehicle repair, can effectively present technician findings, and knows how to turn great inspections into great customer experiences.

You'll have a professional shop, strong technicians, quality inspections, training, and the opportunity to earn based on your performance.

Compensation & Benefits

• $74,500 - $125,990+ earning potential
• Performance-based compensation and incentives
• High-volume, established repair facility
• Monday - Friday schedule - No Weekends
• Health, Dental & Vision Insurance
• Paid Vacation & Holidays
• Paid Training
• ASE Certification Reimbursement
• Employee discounts on parts and labor
• Opportunities for advancement
• 4.9-star average rating, family-owned environment

What You'll Do

• Greet customers and provide an exceptional experience from start to finish
• Answer incoming calls confidently and convert opportunities into appointments
• Listen to customer concerns and properly document their needs
• Review technician inspections and clearly explain recommended repairs
• Build estimates and confidently present repair and maintenance recommendations
• Follow up with customers and keep them informed throughout the repair process
• Build long-term relationships based on trust, communication, and consistency
• Work closely with technicians to maintain an efficient shop workflow
• Prioritize vehicles and help keep technicians productive
• Maintain accurate repair orders and customer records
• Help deliver a smooth, professional experience from write-up to vehicle pickup

What We're Looking For

• 5+ years of Service Advisor experience at a professional automotive repair facility
• Strong automotive/mechanical knowledge
• Proven sales and customer-service ability
• Excellent phone and in-person communication skills
• Comfortable presenting and selling recommended repairs
• Strong organization and follow-up skills
• Ability to perform in a fast-paced, high-volume environment
• Professional appearance and attitude
• Valid driver's license
• Dependable and accountable
• Positive energy - negativity doesn't belong here
• No ego - you must be coachable and willing to improve

Our Ideal Service Advisor

You are confident without being pushy. We advise, they decide.

You listen before you speak. You can explain complicated repairs in a way customers understand. You aren't afraid to ask for the sale, but you understand that trust comes first.

You're competitive, organized, dependable, and motivated by results. You take ownership instead of making excuses. You enjoy being part of a team and understand that when the advisors, technicians, and support staff work together, everyone wins.

Most importantly, you're teachable. We invest heavily in training and expect our team to continually improve.

Ready to Join Major Automotive?

Major Automotive is hiring experienced advisors from Plano, Allen, McKinney, Frisco, Richardson, Carrollton, The Colony, Garland, and surrounding areas.