Automotive Service Advisor

Alloy Automotive Partners; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Monday–Friday schedule

No weekend hours

Job summary

Alloy Automotive Partners is seeking an experienced Service Advisor for our Northwest Houston location. This role focuses on managing the customer journey from check-in to delivery, building trust with customers, and presenting repair recommendations with confidence.

The ideal candidate has a proven track record in sales, gross profit, and customer satisfaction, and can handle a busy service drive while maintaining accuracy and service quality.

Qualifications

• 3–5 years of Service Advisor experience in a dealership or independent shop.
• Proven ability to achieve sales, profitability, and customer-satisfaction targets.
• Experience managing high-volume workload with accuracy and service quality.

Responsibilities

• Manage the customer experience from check-in to delivery.
• Present maintenance recommendations with trust and clarity.
• Create accurate estimates and explain priorities, pricing and timelines.
• Coordinate with technicians and parts team for efficient workflow.
• Provide timely status updates and financing options.

Skills

Customer service

Sales aptitude

Communication

Organization

Problem solving

Tools

Tekmetric

Job description

Description

Location: Northwest Houston, TX

Schedule: Monday through Friday, 7:30 a.m. to 5:30 p.m.

Compensation: $100,000-$150,000 OTE, based on experience and performance

Pay Structure: Base salary plus commission

About The Opportunity

Alloy Automotive Partners is one of the highest-producing independent European automotive repair groups in Texas, with locations throughout the Dallas-Fort Worth and Houston markets.

We have built our reputation by doing the right thing, taking care of our people, and holding ourselves to a higher standard. Our shops feature dealership-level facilities, experienced technicians, strong operational support, and a loyal customer base that values quality service.

We are looking for an experienced, high-performing Service Advisor for our Northwest Houston location. This is not an entry-level position. We need someone who already knows how to manage a busy service drive, build trust with customers, confidently present repair recommendations, and consistently produce strong results.

If you are succeeding at a dealership or established independent shop but are ready for a professional environment with strong earning potential, experienced leadership, and opportunities for growth, we would like to meet you.

What You'll Do

• Manage the customer experience from initial check-in through vehicle delivery.
• Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow-through.
• Review inspection results and confidently present maintenance and repair recommendations.
• Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
• Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
• Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
• Coordinate closely with technicians and the parts team to keep work moving efficiently.
• Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
• Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
• Take ownership of challenges and help create solutions that support the customer, the team, and the shop.

What We're Looking For

• At least 3-5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
• A proven record of producing strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
• Experience managing a high-volume workload without sacrificing accuracy or customer service.
• Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
• A confident, consultative sales approach focused on helping customers make informed decisions.
• Excellent communication, organization, and follow-through.
• The ability to remain composed, accountable, and solutions-focused in a fast-paced environment.
• Experience with Tekmetric or a similar shop management system is preferred.
• European automotive experience is strongly preferred.
• A valid U.S. driver's license and the ability to meet company insurance requirements.

Compensation And Benefits

• $100,000-$150,000 estimated on-target earnings
• Base salary plus commission
• Medical, dental, and vision insurance
• 401(k) with company match
• Monday through Friday schedule
• No weekend hours

Actual earnings will vary based on individual performance, experience, and the applicable compensation plan.

What Sets Our Shops Apart

• Dealership-level facilities and customer experience
• Strong earning potential with a base salary plus commission
• Experienced master technicians and operational support
• Established customer demand
• Modern technology and professional processes
• A high-performance culture with clear expectations
• Opportunities for growth across an expanding automotive group

Requirements

Physical Requirements: This position regularly requires standing, walking, bending, reaching, and working in a fast-paced automotive environment. The employee must also be able to safely move or lift items weighing up to 50 pounds when needed.

If you are an experienced Service Advisor who knows how to produce, take care of customers, and contribute to a high-performing shop, we encourage you to apply.