Automotive Service Advisor

Martins Auto; Northern (KY); Hybrid; USD 40,000 - 90,000; Full time

Benefits offered by this job

Paid time off and holidays

Retirement savings plan with employer

Employee discount on parts and repairs

Job summary

Martin's Auto Service in Landisburg, PA is seeking an Automotive Service Advisor to join our customer‑facing team. You will help vehicle owners understand service needs, prepare estimates, coordinate with technicians, and keep the repair process organized from start to finish.

This is a full‑time, weekday role with no weekends and a salary based on experience and skill. Prior service advisor or service writer experience, strong communication, computer and shop software skills, and automotive

Qualifications

• Customer service experience required.
• Service advisor or service writer experience preferred.
• Strong communication and phone skills are essential.
• Comfortable using computers and shop management software.
• Organized, dependable and able to manage multiple customer needs.

Responsibilities

• Welcome customers and discuss their vehicle service needs.
• Answer phones and schedule service appointments.
• Prepare repair orders and service estimates.
• Explain recommended repairs and maintenance clearly to customers.
• Communicate with technicians regarding customer concerns and repair needs.
• Order parts and coordinate repair schedules.
• Keep customers informed throughout the service process.
• Help maintain an organized and efficient service department.

Skills

Customer service experience

Service advisor experience

Excellent communication

Phone skills

Computer proficiency

Shop software

Tools

Shop management software

Job description

Looking for a customer-focused automotive position with a consistent weekday schedule and no weekends? Martin's Auto Service is looking for an Automotive Service Advisor to join our team in Landisburg, PA.

This is a customer-facing role where you'll help vehicle owners understand their service needs, prepare estimates, coordinate with technicians, and keep the repair process organized from start to finish. If you've worked as a Service Advisor, Service Writer, or in a similar automotive customer service role, we'd like to hear from you.

What You'll Do

• Welcome customers and discuss their vehicle service needs


• Answer phones and schedule service appointments


• Prepare repair orders and service estimates


• Explain recommended repairs and maintenance clearly to customers


• Communicate with technicians regarding customer concerns and repair needs


• Order parts and help coordinate repair schedules


• Keep customers informed throughout the service process


• Help maintain an organized and efficient service department

What We're Looking For

• Previous customer service experience


• Service Advisor or Service Writer experience preferred


• Strong communication and phone skills


• Comfortable using computers and shop management software


• Organized, dependable, and able to manage multiple customer needs


• Automotive knowledge is a plus

Pay & Schedule

• $40,000-$90,000 per year, based on experience and skill level


• Full-time position


• Monday-Friday schedule


• No weekends

Benefits & Perks

• Paid time off and holidays


• Retirement savings plan with employer match


• Employee discount on parts and repairs for personal vehicles

Health and dental insurance are not currently offered.