Automotive Service Advisor

McGrath Automotive Group; Morton Grove (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a motivated Automotive Service Advisor to enhance customer experiences. The role includes addressing customer needs, providing service estimates, and coordinating with technicians for quality service. This position requires excellent communication skills and a strong understanding of automotive systems, along with a commitment to outstanding customer service.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Ongoing training and development opportunities

Qualifications

• Experience as Automotive Service Advisor preferred.
• Strong knowledge of automotive systems and repairs required.
• Familiarity with computer systems for automotive service.

Responsibilities

• Greet customers and evaluate their automotive service needs.
• Provide repair cost estimates and communicate effectively with customers.
• Coordinate with technicians to ensure timely repairs.

Skills

Communication

Customer service

Technical understanding of automotive systems

Organizational skills

Multitasking

Job description

Position Overview: We are currently seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The ideal candidate will have excellent communication skills, a strong technical understanding of automotive systems, and a commitment to providing outstanding service to our customers. As a key member of our service team, the Automotive Service Advisor plays a crucial role in ensuring a seamless and positive experience for our clients.

Responsibilities:

• Greet customers and assess their automotive service needs.
• Listen to customer concerns and document vehicle symptoms.
• Provide accurate estimates for repair costs and timelines.
• Communicate effectively with customers regarding recommended services.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Keep customers informed of the status of their vehicles.
• Address customer inquiries and concerns in a professional and courteous manner.
• Schedule appointments and manage the service department's workload.
• Maintain accurate and organized records of customer interactions and transactions.
• Collaborate with other team members to achieve service department goals.

Qualifications:

• Previous experience as an Automotive Service Advisor is preferred.
• Strong knowledge of automotive systems and repairs.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in computer systems and software used in automotive service.
• Strong organizational and multitasking abilities.
• Team player with a positive attitude.

Benefits:

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off
• Ongoing training and development opportunities.