Automotive Service Advisor Writer Weekends Off Aurora

Christian Brothers Automotive; Aurora (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer to provide exceptional customer service and facilitate vehicle repairs. The role involves managing workflow, building relationships with guests, and maintaining service quality in a busy environment. Ideal candidates should have a background in automotive customer service and possess effective communication skills.

Qualifications

• Proficiency in automotive customer service and service sales required.
• Current driver's license with an acceptable driving record necessary.
• Experience in a high-volume automotive environment preferred.

Responsibilities

• Greet and assist guests with hospitality and respect.
• Effectively present repair options and manage workflow.
• Build long-term relationships with customers.

Skills

Customer Service

Communication

Sales

Education

Associates degree

Tools

Windows based computer software

Automotive store applications

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

3050 E. New York Street
Aurora, IL 60502

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications:
Qualifications

Qualifications:

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in Automotive Customer Service and Service sales
• Associates degree preferred

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.