Automotive Service Advisor Writer Up to 75K Weekends Off Barrington

Christian Brothers Automotive; Barrington (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor to enhance customer experience and manage service workflows. The ideal candidate will have a background in automotive repair sales, strong communication skills, and a commitment to customer satisfaction. Join a team that values integrity and transparency in auto repair.

Qualifications

• Current driver’s license and acceptable driving record.
• At least 2 years of Service Advisor experience.
• Proficiency in automotive repair sales.

Responsibilities

• Greet guests with hospitality and respect.
• Manage the store’s workflow effectively.
• Build long-term relationships with guests.

Skills

Customer Experience

Sales

Communication

Teamwork

Tools

Windows based computer software

Automotive store applications

Job description

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

908 S. Northwest Highway
Barrington, IL 60010

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications:
Qualifications

Qualifications:

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Proven Background in Automotive Repair Sales
• Driven by and Focused on Customer Experience as part of a cohesive team
• Experience in Sourcing Aftermarket Parts
• Able to write Repair Orders and Communicate with our Guest and Technicians
• At Least 2 Years of Service Advisor Experience

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.