Automotive Service Advisor

Fury Motors; Minneapolis (MN); On-site; USD 48,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

A family-owned automotive service company in Minneapolis is seeking an Entry-Level Service Advisor to provide excellent customer support. Candidates should have prior experience in service roles and a strong understanding of automotive service standards. Responsibilities include welcoming customers, accurately documenting vehicle needs, and coordinating repair orders. The role offers a competitive salary and benefits, including health insurance, 401(k) match, and access to factory training.

Qualifications

• 1-3+ years of experience as a Service Advisor or Service Writer.
• Strong communication, organization, and customer service skills.
• Valid driver's license and clean driving record.

Responsibilities

• Welcome and assist service customers with professionalism.
• Document vehicle concerns and communicate findings clearly.
• Coordinate repair orders with technicians and teams.

Skills

Service Advisor experience

Dealership management systems knowledge

Communication skills

Customer service skills

Automotive knowledge

Tools

CDK

Reynolds

Dealertrack

Job description

At Fury, we are passionate about the automotive industry and focus our business towards the needs of our drivers. We got our start in 1963 when we first opened our doors as a small family business. Over 50 years later, we are still family‑owned and operated and remain dedicated to offering world‑class car service and selection. We carry new and pre‑owned vehicles and offer a variety of services including financing and auto repair and maintenance. We are proud to make Fury Motors a one‑stop‑shop for all things automotive in the Twin Cities Metro.

What You’ll Do:

• Welcome and assist service customers with professionalism and warmth
• Accurately document vehicle concerns, maintenance needs, and recommended services
• Review multi‑point inspections and clearly communicate findings to customers
• Coordinate repair orders with technicians, parts, and warranty teams for efficiency
• Provide timely updates, secure approvals, and review invoices upon delivery
• Recommend maintenance and repair services that meet Ford OEM standards
• Consistently meet or exceed departmental goals for CSI, HPRO, and ELR

What We’re Looking For:

• Previous Service Advisor or Service Writer experience (1–3+ years preferred)
• Familiarity with dealership management systems (CDK, Reynolds, or Dealertrack)
• Strong communication, organization, and customer service skills
• Solid automotive knowledge and the ability to translate technical details clearly
• A team‑first attitude with a professional and dependable work ethic
• Valid driver’s license and clean driving record

What We Offer:

• Compensation:$48,000 – $180,000 annually (based on experience and performance)
• Benefits:Health, Dental, Vision, 401(k) with company match, PTO, and employee discounts
• Training & Growth:Access to Ford factory training, mentorship, and advancement opportunities (Senior Advisor, BDC, or Service Management tracks)
• Culture:Supportive, family‑owned team that values integrity, accountability, and excellence

With four locations in Minnesota: South St. Paul, Waconia, Stillwater, & Forest Lake there's always a place for you.

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Automotive