Automotive Service Advisor

Serra Toyota; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Serra Toyota in Milwaukee is seeking a motivated Service Advisor to enhance customer satisfaction by providing timely and accurate estimates. In this role, you will greet customers, gather vehicle information, and ensure that service requirements are met efficiently. Ideal candidates will have automotive knowledge and a proven track record in a high-volume environment.

Qualifications

• Minimum 1 year experience as a Service Advisor.
• Positive attitude and high volume mentality.
• Experience with Toyota is a plus.

Responsibilities

• Greeting customers and obtaining vehicle information.
• Preparing estimates for labor and parts.
• Monitoring vehicle progress and updating customers.

Skills

Customer Service

Communication

Automotive Knowledge

Tools

CDK

Job description

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• CDK experience is preferred but not required.
• Toyota experience is a PLUS!
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year