Automotive Service Advisor

Van Horn Automotive Group; Glendale (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Van Horn Automotive Group is seeking an Automotive Service Advisor who will be responsible for establishing rapport with customers while assisting them with their service needs. This role includes vehicle maintenance recommendations and ensuring timely communication regarding repair statuses. Candidates should be organized, reliable, and capable of working in a fast-paced environment. A high school diploma is required, and previous customer service experience is preferred.

Benefits

Generous paid time off policy

Gym/workout reimbursement

Tuition reimbursement

Health, Dental Vision, 401k

Paid volunteer time

Employee discounts on vehicles, parts, and service

Employee Stock Ownership Program (ESOP)

Professional work environment

Qualifications

• Must be organized, reliable, and able to work in a fast-paced environment.
• Previous customer service experience preferred but not required.

Responsibilities

• Greet customers promptly and determine the reason for their visit.
• Perform vehicle walk around with customers to determine needed repairs.
• Sell recommended service work to customers based on mechanics' diagnosis.

Skills

Customer service

Organizational skills

Education

High School Diploma or equivalent

Job description

Join to apply for the Automotive Service Advisor role at Van Horn Automotive Group

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Join to apply for the Automotive Service Advisor role at Van Horn Automotive Group

Van Horn Honda of Glendale has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities.

Why Work As a Service Advisor At Van Horn

• Generous paid time off policy including vacation, personal days, and holidays
• No Sunday’s
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!
• Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment
• Promote from within culture
• Community involvement
• Employee referral program
• Holiday parties, brewer game, summer picnic & more!
  
  

Your Responsibilities

• Greet customers promptly and pleasantly
• Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
• Perform vehicle walk around with customer to determine needed repairs.
• Review vehicle maintenance history and make recommendations
• Provide the customer with available options for repairs while explaining the benefits of timely repairs
• Sell recommended service work to customers based upon mechanics diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment.
• Daily collaboration with the BDC team including prompt response to customer inquiries
  
  

Qualifications

• High School Diploma or equivalent
• Valid Driver’s License
• Previous customer service experience preferred but not required
• Must be organized, reliable, and able to work in a fast-paced environment
  
  

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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