Automotive Service Advisor

Lake-Auto-Group; Milwaukee (WI); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Vehicle Purchase Program

Career Advancement Opportunities

Job summary

Lake Chevrolet & Lake Ford in Milwaukee, WI, is seeking Service Advisors to serve as the main contact between customers and the service department. You will greet customers, listen to concerns, and prepare repair orders and maintenance recommendations, explaining repairs in simple terms and obtaining approvals.

Ideal candidates bring exceptional customer service, communication, and multitasking skills. Paid training and opportunities for career advancement are offered in a high-volume,

Qualifications

• Experience in customer-focused roles is valued.
• Strong communication and organizational skills required.
• Ability to multitask in a fast-paced service environment.

Responsibilities

• Greet customers and set a positive first impression.
• Prepare repair orders and maintenance recommendations.
• Explain repairs in clear terms and obtain authorization.
• Coordinate with technicians and parts staff to ensure timely service.
• Build long-term relationships with customers based on trust.

Skills

Customer Service

Sales

Communication

Multitasking

Professional appearance

Job description

Automotive Service AdvisorExperienced Service Advisors & Customer Service Professionals WelcomeLake Chevrolet & Lake Ford | Milwaukee, WisconsinBuild a Career with One of Wisconsin's Premier DealershipsExperienced Automotive Service Advisors can earn $75,000–$150,000+ per year.No Automotive Experience? No Problem. Paid Training Provided.Whether you're an experienced Automotive Service Advisor looking for a better opportunity or someone with a strong customer service background ready to start a new career, Lake Chevrolet and Lake Ford want to meet you.We've built one of Wisconsin's largest and busiest service operations, and we're looking for motivated professionals who enjoy helping people, solving problems, and delivering an exceptional customer experience.Many of our top-performing Service Advisors began their careers in restaurants, retail, hospitality, banking, healthcare, and other customer-focused industries. If you have great people skills, we'll teach you the automotive business.Why Join Lake Auto Group?Enjoy Your Nights, Weekends & HolidaysWe believe your career should support your life—not take it over.Closed every Saturday & SundayClosed on major holidaysMore time with family and friendsBetter work-life balance than most dealershipsHigh Customer Traffic = Unlimited OpportunityYou'll never have to worry about finding customers.High-volume service departments...over 6,000 Repair Orders a month!Thousands of loyal customers...over 100 years in business!Busy appointment schedules every dayExcellent earning potentialStable, year-round businessWork in One of Wisconsin's Largest Service OperationsAir-conditioned Service Drives & Repair Shops41 Service Stalls at Lake Chevrolet & 47 Service Stalls at Lake Ford…88 total service stallsOver 50 factory-trained, certified techniciansState-of-the-art diagnostic equipmentClean, modern facilitiesEfficient workflow designed for successWe Invest in Our PeoplePaid in-house trainingPaid Manufacturer trainingOngoing professional developmentSupportive leadership teamPromote-from-within cultureOutstanding career advancement opportunitiesWhat You'll DoAs a Service Advisor, you'll serve as the primary point of contact between our customers and our service department.Responsibilities include:Greet customers professionally and create an outstanding first impressionListen carefully to customer concernsPrepare repair orders and maintenance recommendationsExplain repairs and maintenance in an easy-to-understand mannerPresent estimates and obtain customer authorizationKeep customers informed throughout the repair processCoordinate repairs with technicians and parts personnelEnsure repairs are completed efficiently and accuratelyBuild long-term customer relationships based on trust and exceptional serviceWho We're Looking ForExperienced Automotive Service AdvisorsORIndividuals with experience in:Customer ServiceRetailHospitalityRestaurantsBankingHealthcareSalesCall CentersBusiness DevelopmentSuccessful candidates will possess:Outstanding customer service skillsExcellent communication abilitiesStrong organizational skillsPositive attitudeProfessional appearanceAbility to multitask in a fast-paced environmentStrong work ethicDesire to build a long-term careerValid driver's licensePrevious automotive experience is helpful but not required. We'll provide the training you need to succeed.Compensation & BenefitsExperienced Advisors$60,000–$120,000+ annuallyEntry-Level Advisors$40,000–$60,000+ annuallyCompetitive base salary plus performance-based bonus opportunities while you complete our paid training program.Benefits include:Anthem BlueCross BlueShield Health Insurance (Lake pays over 60% of the employee premium)Dental InsuranceVision Insurance401(k) Retirement PlanPaid Time OffEmployee Vehicle Purchase ProgramPaid TrainingManufacturer TrainingCareer Advancement OpportunitiesWhy Become a Service Advisor?Service Advisors are often called the "Quarterbacks" of the Service Department.This rewarding career combines:Customer ServiceSalesProblem SolvingCommunicationRelationship BuildingYou'll help customers protect one of their largest investments while building a stable, high-income career with significant advancement opportunities.Whether you're already an experienced Service Advisor or looking to leave retail, hospitality, restaurants, healthcare, banking, or another customer service profession, Lake Auto Group offers the training, support, and opportunity to help you succeed.Join a Dealership Built for SuccessAt Lake Chevrolet and Lake Ford, you'll enjoy:One of Wisconsin's busiest service departmentsExceptional earning potentialModern, air-conditioned facilitiesOutstanding technicians and support staffA management team committed to your successA schedule that lets you enjoy your weekends and holidaysIf you're ready to build a rewarding career with one of Wisconsin's most respected automotive dealership groups, we'd love to hear from you.Apply today and discover why so many Service Advisors choose to build their careers at Lake Chevrolet and Lake Ford.