Automotive Service Advisor

Briggs Auto Group; Manhattan (KS); On-site; USD 45,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Holiday pay

Vehicle purchase/service discounts

Professional development assistance

Job summary

Briggs Auto Group in Manhattan, KS is seeking an Automotive Service Advisor to be the face of our service department and connect customers with skilled technicians. You will guide vehicle owners through maintenance and repairs, ensuring clear explanations and a seamless service experience.

Responsibilities include greeting customers, documenting concerns, preparing repair estimates, coordinating with technicians, and advising on preventive maintenance.

Qualifications

• Clear communication with customers to translate complex technical info.
• Basic understanding of automotive systems; ASE certification is a plus.
• Experience with dealership management systems (Reynolds & Reynolds, CDK, VAST).
• Requires a valid driver's license with a clean record.

Responsibilities

• Customer Liaison: Greet customers, listen to vehicle concerns, and document service requests accurately.
• Service Estimates: Prepare detailed repair estimates, explaining the necessity of services and maintenance based on manufacturer requirements.
• Workflow Management: Coordinate with technicians to monitor repair progress and provide timely updates to customers.
• Sales & Retention: Advise customers on preventive maintenance and additional needed repairs to ensure vehicle safety and performance.
• Administrative Excellence: Manage repair orders (ROs), process payments, and verify warranty or service contract coverage.

Skills

Communication

Technical Aptitude

Software Proficiency

Reliability

Education

ASE Certification

Tools

Reynolds & Reynolds

CDK

VAST

Job description

Job Title: Automotive Service Advisor

Location: Manhattan, KS

Compensation: $45, 000 – $145, 000 per year, including performance-based commission

Employment Type: Full-time

Position Overview

As an Automotive Service Advisor, you are the face of our service department and the primary link between our customers and our technicians. You will guide customers through their vehicle maintenance and repair journey, ensuring they receive expert advice and a seamless service experience.

Key Responsibilities

• Customer Liaison: Greet customers, listen to vehicle concerns, and document service requests accurately.
• Service Estimates: Prepare detailed repair estimates, explaining the necessity of services and maintenance based on manufacturer requirements.
• Workflow Management: Coordinate with technicians to monitor repair progress and provide timely updates to customers.
• Sales & Retention: Advise customers on preventive maintenance and additional needed repairs to ensure vehicle safety and performance.
• Administrative Excellence: Manage repair orders (ROs), process payments, and verify warranty or service contract coverage.

What We’re Looking For

• Communication Skills: Ability to translate technical mechanical terms into easy-to-understand information for customers.
• Technical Aptitude: Basic understanding of automotive systems; [e.g., ASE Certification] is a major plus.
• Software Proficiency: Experience with dealership management systems (e.g., Reynolds & Reynolds, CDK, or VAST).
• Reliability: A valid driver’s license with a clean driving record and the ability to work in a fast-paced environment.

Benefits & Perks

• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Financial Security: 401(k) with company matching.
• Time Off: Generous paid time off (PTO) and holiday pay.
• Extras: Employee discounts on vehicle purchases and service, and professional development assistance.