Automotive Service Advisor

L0556 Wilde East Towne Honda; Madison (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Holidays & PTO

Disability insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde East Towne Honda in Madison, WI is seeking an Automotive Service Advisor to join our high-volume dealership. You will greet customers, review service needs, prepare estimates, and communicate timelines while coordinating with technicians to deliver accurate repairs and great service.

We value 1+ years of customer service or automotive service experience, basic math skills, and reliable use of computers. A valid driver's license is required; high school diploma or equivalent is expected.

Qualifications

• 1+ years of customer service, automotive service, or related experience.
• Experience using computers and entering customer or service information accurately.
• Basic math skills for estimates, service costs, and payment processing.
• Valid driver's license and an acceptable driving record.

Responsibilities

• Greet customers, answer service calls, and provide a professional customer experience.
• Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
• Communicate recommended services, pricing, and repair timelines with customers.
• Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
• Process service payments and ensure completed vehicles are delivered.
• Support customer retention by addressing concerns and providing clear follow-up.

Skills

Customer service

Computer skills

Basic math

Driver's license

Education

High School diploma

Job description

Dealership: L0556 Wilde East Towne Honda Wilde East Towne Honda Hiring: Automotive Service Advisor Pay: To Be Discussed during in-person interviews Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Service Advisor

Why Join Our Team?

Wilde East Towne Honda is a high-volume dealership serving the Madison area with a strong reputation for customer service and long-term relationships. As part of Lithia & Driveway, team members have access to the resources and career opportunities of one of the largest automotive retailers in North America. Established Honda dealership serving the Madison community Strong customer-focused reputation and repeat business Supportive, team-oriented dealership environment Opportunities for training, development, and career growth Backed by the resources and nationwide network of Lithia & Driveway

What You'll Do

• Greet customers, answer service calls, and provide a professional customer experience.
• Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
• Communicate recommended services, pricing, and repair timelines with customers.
• Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
• Process service payments and ensure completed vehicles are deliverered.
• Support customer retention by addressing concerns and providing clear follow-up.

What You’ll Bring

• 1+ years of customer service, automotive service, or related experience.
• Experience using computers and entering customer or service information accurately.
• Basic math skills for estimates, service costs, and payment processing.
• Valid driver's license and an acceptable driving record.

High School graduate or equivalent, 18 years or older required.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!