Automotive Service Advisor - Mercedes-Benz

Murgado Automotive Group; Barrington (IL); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Sign-on bonus up to $5k

Comprehensive benefits package

Ongoing training and development

Work-life balance with flexible scheduling

Access to the latest tools and technology

Job summary

A leading automotive group in Barrington, IL, is seeking an Automotive Service Advisor to provide exceptional service to customers. The ideal candidate will have experience in customer service and automotive knowledge. Responsibilities include greeting customers, diagnosing issues, and generating service estimates. This position offers a competitive salary ranging from $80,000 to $160,000 annually, alongside a comprehensive benefits package and opportunities for career advancement. Join our team committed to excellence in service and apply today.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Greet customers and welcome them to the service department.
• Accurately diagnose automotive issues based on customer concerns.
• Generate service estimates and obtain approvals from customers.
• Maintain accurate records of service transactions.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Knowledge of automotive service

Computer proficiency

Job description

Are you passionate about delivering exceptional service and assisting customers with their automotive needs? Mercedes-Benz of Barrington, a proud member of the esteemed Murgado Automotive Group, is seeking a dedicated Automotive Service Advisor to join our team in Barrington, IL.

Mercedes-Benz of Barrington is a premier luxury automotive dealership located in the vibrant community of Barrington, IL. As part of the Murgado Automotive Group, we are committed to excellence in every aspect of our business and take pride in representing one of the world's most prestigious automotive brands.

Sign-on bonus of up to $5k for certified and experienced Mercedes Benz Technician!

Key Responsibilities

• Greet customers and provide a warm welcome to the service department.
• Listen to customer concerns and accurately diagnose automotive issues.
• Provide detailed explanations of recommended services and repairs.
• Coordinate service appointments and communicate with customers throughout the service process.
• Generate service estimates and obtain necessary approvals from customers.
• Maintain accurate records of service transactions and customer interactions.
• Ensure customer satisfaction by delivering high-quality service in a timely manner.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive service and repair procedures.
• Ability to thrive in a fast-paced environment and work effectively under pressure.
• Proficiency in computer systems and automotive service software.

Why Join Us

• Competitive compensation package with bonus opportunities.
• Comprehensive benefits package, including health insurance and retirement plans.
• Ongoing training and development opportunities to advance your career.
• Supportive team environment with opportunities for growth and advancement.
• Work-life balance with flexible scheduling options.
• Access to the latest tools and technology in automotive service.

If you're a customer-focused individual with a passion for automotive service, we want to hear from you! Join us at Mercedes-Benz of Barrington and become part of our team dedicated to delivering excellence in automotive service. Apply today on Indeed or submit your resume.

$80,000 - $160,000 a year

Salary depends on performance. No cap on commissions!!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.