Automotive Service Advisor

Rod's Tire and Automotive LLC; Jackson (TN); On-site; USD 56,000 - 135,000; Full time

Benefits offered by this job

No weekends

Uncapped earnings

Paid holidays

PTO after 90d

Retirement plan

Dental & vision

Disability insurance

Life insurance

Training & development

Employee discounts

Job summary

Rod's Tire & Automotive is seeking an Automotive Service Advisor in Medina, TN. The role focuses on guiding customers through repairs, presenting technician recommendations, and ensuring a smooth shop flow on a Monday–Friday schedule with no weekends.

Ideal candidates will have service-advising or proven sales experience, strong communication skills, and the ability to explain repairs clearly. The shop emphasizes customer service, value-based selling, and a collaborative team environment.

Qualifications

• Experience in automotive service advisory preferred.
• Strong communication and sales skills required.
• Ability to explain repairs clearly to customers.

Responsibilities

• Connect with customers and guide them through repairing and maintaining their vehicles.
• Present technician recommendations to customers.
• Explain repairs in a way customers understand.
• Ask for the sale and handle objections without pressure.
• Keep customers informed and follow up on declined work.
• Work with technicians and the parts manager to keep vehicles moving.
• Take ownership of results and contribute to a busy shop.

Skills

Customer relationships

Presenting recommendations

Explain repairs

Ask for sale

Handle objections

Follow up

Keep customers informed

Collaborate with techs

Ownership

Create urgency

Job description

Automotive Service Advisor

$56,000–$135,000+ | Monday–Friday | No Weekends

Rod's Tire & Automotive – Medina, TN

Are you a service advisor who's tired of working nights, Saturdays, or Sundays?

Or tired of working somewhere that expects you to produce but doesn't give you enough customers to actually make money?

We have the cars. We need the right person to take care of them.

Rod's Tire & Automotive is a busy, established independent repair shop serving 300+ vehicles per month, and we're looking for a strong Service Advisor who can take care of customers, communicate value, sell needed work, and help lead the pace of a busy shop.

Why Rod's?

• Monday–Friday — NO WEEKENDS
• $56,000–$135,000+ earning potential
• Performance-based pay with uncapped earning potential
• 300+ cars per month
• Established customer base — serving our community since 1972
• Skilled technicians and digital vehicle inspections
• Paid holidays and vacation
• 5 paid PTO days after 90 days; 10 after 2 years
• Retirement plan with company contribution
• Paid dental and vision
• Paid short- and long-term disability
• Paid life insurance
• Paid training and professional development
• Employee discounts
• Locally owned — not a big corporate chain

What We're Looking For

We're looking for someone who can connect with customers and confidently guide them through repairing and maintaining their vehicles.

You should be comfortable:

• Building relationships with customers
• Presenting technician recommendations
• Explaining repairs in a way customers understand
• Asking for the sale
• Handling objections without becoming pushy
• Following up on declined work
• Keeping customers informed
• Working with technicians and parts manager to keep vehicles moving
• Taking ownership of your results
• Helping create urgency and keep a busy shop flowing

Automotive service advisor experience is preferred, but we're willing to talk to proven sales professionals from other industries.

If you've been successful selling in home services, insurance, equipment, high-ticket retail, B2B, or another consultative sales environment, we'd still like to hear from you.

We can teach automotive.

We can't teach drive, attitude, or the desire to win.

About Us

Rod's Tire & Automotive is an independent repair shop in Medina, TN, serving the community since 1972 and under current ownership since 2014.

We're a small-town, locally owned shop with a strong customer base and a lot of opportunity.

We're not looking for someone to simply stand behind a counter and write repair orders.

We're looking for someone who wants to help customers, make money, grow with us, and become an important part of our team.

If you're an experienced Service Advisor who's ready for something better — or you're a proven salesperson who thinks you could crush it in automotive —