Automotive Service Advisor

Outtenchrysler; Hamburg (Berks County); On-site; USD 40,000 - 55,000; Full time

Job summary

Outten Chrysler Dodge Jeep Ram is growing and looking for Service Advisors to greet customers, diagnose automotive problems, and prepare repair orders. Join a family-owned business that offers competitive wages, educational opportunities, and generous benefits. It's a chance to build a career in an environment focused on excellence in customer service.

Benefits

Competitive medical, dental, and vision insurance

401k retirement plan

Paid training

Sign-on bonus

Qualifications

• Previous experience at an automotive dealership preferred.
• Strong knowledge of cars and willingness to learn.
• Ability to lift at least 50 lbs.

Responsibilities

• Ascertain automotive problems based on customer description.
• Prepare easy to understand repair orders.
• Maintain customer rapport and answer questions.

Skills

Teamwork

Communication

Customer Service

Attention to Detail

Time Management

Tools

Auto/Mate

Job description

Job Summary

Our automotive shop is growing, and Outten Chrysler Dodge Jeep Ram in Hamburg is seeking Service Advisors to assist our clients and offering a sign-on bonus. As the face of Outten CDJR, you'll greet customers who need repairs and serve as their liaison with our auto technicians. You'll put your automotive knowledge to work to diagnose problems, write estimates for repair work, prepare repair orders, and answer customer questions. If you enjoy working with both people and cars and want to join a successful, family-owned business offering competitive wages and generous benefits, we'd love to speak to you about joining our team.

Responsibilities and Duties

• Ascertain automotive problems and services by listening to customer's description of symptoms or checking vehicle maintenance records
• Verify warranty and service contract coverage
• Develop accurate estimates while factoring in materials, supplies, labor, and deductibles
• Prepare easy to understand repair orders and enter them into our database
• Maintain customer rapport by relaying accurate and consistent information, answering questions, and arranging towing or temporary transportation
• Update job knowledge by participating in educational opportunities

Qualifications and Skills

• Previous experience at an automotive dealership in any role is strongly preferred

• A strong knowledge of cars and the willingness to learn more
• Strong teamwork skills
• Ability to communicate clearly both verbally and in writing
• Friendly demeanor and excellent customer service skills
• Attention to detail
• Good time management skills and ability to prioritize tasks in a fast-paced environment
• Must be able to lift at least 50 lbs
• The desire to build a career in a progressive, growing company
• Able to work nights and weekends

Experience

• Familiar with Auto/Mate
• Service Advisor experience is preferred but not required

Salary and Benefits

• Competitive salary with opportunity for incentive bonuses
• Competitive medical, dental, and vision insurance plans
• 401k retirement plan
• Company sponsored life insurance policy
• State of the art, air-conditioned facility with a large client base
• Lunchroom with lots of amenities
• Paid training

• The ability to achieve tenure with a company that recognizes and rewards outstanding employees

Job Type: Full-Time

Pay Frequency: Bi-Weekly

About Outten Chrysler Dodge Jeep Ram

Outten CDJR is a thriving family owned and operated car dealership in Hamburg, Pennsylvania. As part of the Outten Family of dealerships, we pride ourselves in providing the highest level of customer satisfaction and making car buying straightforward and hassle-free. For more than 40 years, Outten dealerships have been recognized on the state and national level for our outstanding sales and service. We've even earned Chrysler Corporation's most prestigious recognition as a Customer First dealership, meaning we continually offer the most competent service, the largest inventory of parts, and the best selection of new and pre-owned vehicles.

Outten CDJR is a proud part of the Hamburg community, supporting local causes, participating in town events, and even hosting events at our dealership. We show the same care and interest in our employees, who are our greatest asset. We are always looking for people who share our commitment to excellence to join our team and grow their career with us.