Automotive Service Advisor

Hillside Honda; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Hillside Honda is seeking a dedicated Service Advisor to enhance customer experience within a safe and collaborative work environment. The ideal candidate will possess strong customer satisfaction skills and be a team player. Join a family-owned dealership that prioritizes employee happiness and career growth.

Benefits

Union benefits

Health & Dental

401K

Paid Vacation

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or Service Consultant is a plus.
• Outgoing personality and above average energy level.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare complete and accurate estimates for labor and parts.
• Monitor vehicle progress and communicate updates to customers.

Skills

Customer Satisfaction

Teamwork

Communication

Job description

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for service advisors to join our growing service department. If you have prior experience working in a fast-paced environment and are passionate about delivering an excellent customer experience, we want to talk to you!

At Hillside Honda, you can expect to work on a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members.

WHAT WE OFFER:

• Union benefits

• Health & Dental

• 401K

• Paid Vacation

RESPONSIBILITIES:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

• Team player

• Outgoing personality

• Above average energy level

• Personal and professional integrity

About the Dealership

Hillside Honda, a “Best Dealership to Work For” award winner for three years running, has been family-owned and operated for 40 years. We have continued to grow while holding true to our family values of honesty, integrity, and professionalism.

Hillside Honda understands the importance of happy employees and career development. We are involved with our community and offer many company outings, such as our annual fishing trip, holiday parties, and sporting events. Many of our employees have been with our organization for over 30 years and our management staff has all been hired from within. We believe in your career and promote from within often.