Automotive Service Advisor - Greenville

Infiniti of Greenville; East Highland Estates (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Infiniti of Greenville is seeking an Automotive Service Advisor to enhance their customer service experience. This role requires an outgoing individual dedicated to delivering exceptional service in a supportive environment. Join a family-owned company that values employee growth and offers numerous benefits, including health coverage and career development opportunities.

Benefits

Health, Dental, Medical

401K

Paid Time Off

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Experience as a Service Advisor or similar role is required.
• Desire for long-term career growth.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare cost estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer Satisfaction

Integrity

Communication

Energy

Job description

SUMMARY

INFINITI of Greenville is hiring for an Automotive Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Health, Dental, Medical
• 401K
• Paid Time Off

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Schedule follow up appointments
• Actively deliver customer vehicles

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for almost 2 decades, we are proud to have grown from 1 store to 30+. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.