Automotive Service Advisor

Gordon Chevrolet; Garden City (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Gordon Chevrolet is seeking an Automotive Service Advisor who is passionate about providing excellent customer service. You will be responsible for scheduling service, maintaining customer relations, and ensuring customer satisfaction. Join a team that values its employees and fosters a family-oriented work culture, while enjoying competitive compensation and benefits.

Benefits

Competitive Compensation

Employee Discounts

Medical, Dental, Vision Benefits

401(k) with Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Strong communication skills required.
• Ability to problem-solve and focus on customer satisfaction.
• Knowledge of vehicles and repair order systems is a plus.

Responsibilities

• Schedule service work and follow up with customers.
• Maintain Customer Satisfaction Index as set by the service manager.
• Advise customers on vehicle care and maintenance.

Skills

Problem Solving

Documentation and Repair Order Entry

Strong written and verbal communication skills

Customer focused

Ability to overcome objections

Positive Attitude

Team Player

Job description

Are you ready for a change but worry that you will leave your current position to work somewhere that doesn't value its employees?

Come experience the Gordon Chevrolet Difference!

We truly care about our employees and customers! In fact, our customers and employees have voted us Best Auto Dealer Service Department in Metro Detroit for 3 years running!

AUTOMOTIVE SERVICE ADVISOR

Would you like to be part of a thriving business that is committed to family, values its staff, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Service Advisor is responsible for scheduling service work, following up with customers, and selling additional services to customers.

THE WHY:

• Competitive Compensation
• Employee Discounts
• Benefits (Medical, Dental, Vision, Long-term and Short-term Disability Insurance, Accident Insurance, Employer-paid Life Insurance, and much more)
• 401(k) with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficiency in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by the service manager.
• Greet customers in a timely, friendly, and professional manner. Communicate with customers to determine their mechanical issues. Obtain accurate customer and vehicle data.
• Advise customers on vehicle care and maintenance according to manufacturer specifications.
• If additional work is needed, clearly explain repair instructions and note the main reasons for the visit. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts. Contact customers later for approval if the cost cannot be established during reception.
• Establish each customer’s method of payment and obtain credit approval if necessary.
• Obtain customer’s signature on repair order and provide a copy.
• Follow up on repair progress during the day. Contact customers regarding changes in estimates and record updates properly.
• Handle inquiries about work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control reports to ensure work is completed as requested, reducing rework.
• Deliver vehicle to customer and answer questions.
• Maintain a follow-up program on additional repair items found.
• Build and maintain good relationships with customers to encourage repeat and referral business.
• Keep work and customer areas clean.

Come Join Our Team Today!