Automotive Service Advisor

Delavanchevy; Elkhorn, Northern (WI, KY); Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and bonus

Benefits: health, dental, and vision

401(k) retirement plan

Paid time off and holiday pay

Employee discounts on vehicles, parts,

services

Ongoing training and development

Daily Pay Program

Job summary

Kunes Auto Group in Wisconsin is seeking an Automotive Service Advisor to join our service department. You will be the crucial bridge between customers and technicians, assessing needs, preparing repair orders, and ensuring an outstanding experience.

The role emphasizes clear communication, accurate documentation, and timely updates. You will schedule appointments, explain costs, and help customers understand maintenance recommendations while upholding our service standards.

Qualifications

• Strong communication and organizational skills are required.
• Attention to detail is essential for accurate repair orders.
• Familiarity with vehicle maintenance processes is a plus.
• Proficiency with service scheduling software is preferred.

Responsibilities

• Greet customers, assess vehicle concerns, and record needs.
• Recommend maintenance based on manufacturer specs and history.
• Prepare detailed repair orders with labor and parts estimates.
• Communicate results and recommended actions to customers.
• Provide updates on repair progress and costs.

Skills

Communication skills

Organizational skills

Attention to detail

Scheduling software

Vehicle maintenance knowledge

Tools

Scheduling software

Job description

Description

About Kunes Auto Group:

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

Qualifications:

• At least 2 years prior experience in an automotive service preferred but not required.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

What We Offer:

• Competitive salary and bonus opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Join the Kunes Auto Group Family!

If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.