Automotive Service Advisor - Drive Customer Experience

Kunes Auto Group; Davenport (IA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicles, parts,

Ongoing training and development

Team-oriented work environment

Daily Pay Program

Job summary

Kunes Auto Group is seeking an Automotive Service Advisor to act as the vital link between customers and the service department, ensuring vehicles receive top-notch care. You will assess service needs, prepare repair orders with labor and parts estimates, and communicate results and costs clearly to customers.

Join a team that values customer service excellence, efficient scheduling, and ongoing professional development within a supportive, fast-paced environment.

Qualifications

• 2+ years prior Service Advising experience in a dealership or Service Center is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Skills

Communication

Organization

Multi-tasking

Scheduling software

Computer systems

Customer service

Tools

Service scheduling software

Computer systems

Job description

Kunes Auto Group is seeking an Automotive Service Advisor to act as the vital link between customers and the service department, ensuring vehicles receive top-notch care. You will assess service needs, prepare repair orders with labor and parts estimates, and communicate results and costs clearly to customers.

Join a team that values customer service excellence, efficient scheduling, and ongoing professional development within a supportive, fast-paced environment.